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- Tasks: Support the Care Manager and coordinate daily operations of the Customer Care team.
- Company: Join a dynamic team focused on delivering exceptional customer care.
- Benefits: Enjoy a competitive salary and flexible working hours.
- Why this job: Great opportunity to develop your skills in a supportive environment while making a difference.
- Qualifications: 2 years of admin experience, strong organizational skills, and IT literacy required.
- Other info: Must be flexible between 7am and 7pm, Monday to Friday.
The predicted salary is between 24689 - 24689 £ per year.
Role – Customer Care Administrator
Pay – £ 24,689.60 – £11.87ph
Hours – Must be fully flexible between 7am and 7pm Monday to Friday
Our client have an interesting and varied role supporting the Care Manager by providing customer care support and assisting in coordinating the day to day running of the Customer Care team.
Responsibilities –
• Managing and directing incidents and requests that have been e…
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Customer Care Administrator employer: Interaction - York
Contact Detail:
Interaction - York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Familiarize yourself with common customer service platforms and tools. Since you'll be managing incidents and requests, having hands-on experience or knowledge of these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss specific examples where you've successfully resolved customer complaints or managed difficult situations, as this will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 3
Showcase your organizational skills by preparing a brief outline of how you would prioritize tasks in a busy environment. This will highlight your time management abilities and your proactive approach to workload management.
✨Tip Number 4
Practice clear and confident communication. Since the role requires effective collaboration and teaching, consider role-playing scenarios with a friend to refine your communication style and ensure you can convey information effectively.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and customer care. Emphasize your organizational skills, IT literacy, and any specific software you are proficient in, such as M/S Office.
Craft a Strong Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Explain how your previous experiences have prepared you to manage incidents, handle customer complaints, and support the Care Manager effectively.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities and attention to detail. Mention specific situations where you successfully managed customer inquiries or resolved issues.
Highlight Flexibility and Teamwork: Since the role requires flexibility and teamwork, mention instances where you adapted to changing circumstances or collaborated with others to achieve a common goal. This will show that you are a good fit for the team-oriented environment.
How to prepare for a job interview at Interaction - York
✨Showcase Your Experience
Make sure to highlight your previous experience in administration. Discuss specific examples where you managed incidents or requests, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you used root cause analysis to resolve issues. Employers appreciate candidates who can think critically and provide effective solutions, especially in customer care scenarios.
✨Emphasize Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly. Be ready to explain how you've effectively communicated with customers and team members in past roles.
✨Be Flexible and Adaptable
Given the flexible working hours required for this position, express your willingness to adapt to different schedules. Share examples of how you've successfully managed changing priorities in previous jobs.
