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- Tasks: Join our team as a Call Centre Advisor, helping customers with their inquiries and vehicle breakdowns.
- Company: The RAC is a leading name in the UK motoring industry, known for its excellent service.
- Benefits: Enjoy a competitive pay of £11.44 per hour, with free on-site parking and easy transport links.
- Why this job: Be part of a supportive team, enhance your customer service skills, and make a real impact.
- Qualifications: No specific experience required; just bring your passion for helping others and great communication skills.
- Other info: Full-time role, Monday to Friday, 8am-4pm, perfect for balancing work and studies.
Customer Service Advisor £11.44 per hour Monday to Friday 8am-4pm Full time – 35 hours per week Based in Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role: We are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join a variety of internal teams. This role will see you dealing with clients of the RAC, providing the highest possible service for these customers, answering any enquiries and helping them with any issues they may be experiencing. -Answering inbound calls from existing RAC members -Answering any customer questions and providing high levels of customer service -Taking details regarding the vehicle breakdown and passing these to the internal despatch team -Entering vital details into the RAC system -Keeping the customer updated at all times Requirements: To work in the RAC break…
Call Centre Advisor employer: Interaction - York Careers
Contact Detail:
Interaction - York Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarize yourself with the RAC's services and values. Understanding what the company stands for and the services they provide will help you connect better with customers and demonstrate your commitment to delivering excellent service.
✨Tip Number 2
Practice your communication skills. As a Call Centre Advisor, you'll be interacting with customers regularly. Role-play different customer scenarios with friends or family to build your confidence in handling various inquiries and issues.
✨Tip Number 3
Research common customer service challenges in the motoring industry. Being aware of typical issues that customers face can prepare you to handle calls more effectively and show that you're proactive about understanding the role.
✨Tip Number 4
Highlight your availability and flexibility during the interview process. Since the role requires full-time hours from Monday to Friday, emphasizing your willingness to adapt to the schedule can make you a more attractive candidate.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Call Centre Advisor position. Understand the key responsibilities and requirements, so you can tailor your application to highlight relevant experience.
Highlight Customer Service Skills: In your CV and cover letter, emphasize your customer service skills and any previous experience in a call centre or similar environment. Use specific examples to demonstrate how you've provided excellent service in the past.
Show Enthusiasm for the Company: Express your enthusiasm for working with the RAC in your application. Mention what you admire about the company and how you align with their values, especially in providing high-quality customer service.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at Interaction - York Careers
✨Know the Company
Familiarize yourself with the RAC and its services. Understanding their mission and values will help you align your answers with what they stand for, showing that you're genuinely interested in the role.
✨Practice Common Scenarios
Prepare for common customer service scenarios you might face as a Call Centre Advisor. Think about how you would handle difficult customers or resolve issues efficiently, as these examples can showcase your problem-solving skills.
✨Highlight Communication Skills
Since this role involves answering inbound calls, emphasize your communication skills. Be ready to discuss how you effectively convey information and maintain a positive tone, even in challenging situations.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the position and helps you understand more about the team dynamics and expectations within the RAC.
