At a Glance
- Tasks: Be the calm voice for customers in breakdown situations, providing solutions and reassurance.
- Company: Join RAC at our iconic Bescot Headquarters, a leader in customer service.
- Benefits: Earn £12.71 per hour plus uncapped bonuses, with flexible hours and training provided.
- Other info: Enjoy a dynamic work environment with ongoing support and development opportunities.
- Why this job: Make a real difference by helping people in stressful situations and enhancing their experience.
- Qualifications: Customer service experience is a plus; strong communication and problem-solving skills are essential.
£12.71 per hour plus uncapped bonus
25 Hours per week, Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts)
Ongoing Temporary Position
Office based – At our iconic Bescot Headquarters
Training Provided – 2 weeks Monday to Friday training
Be the difference when it matters most. When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in: As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.
What you’ll be doing:
- Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
- Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
- Managing the situation end-to-end, from the first call through to resolution
- Keeping members informed with clear, proactive updates so they always know what’s happening
What we’re looking for:
- Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
- The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
- Strong problem-solving skills and sound judgement under pressure
- Confidence using multiple systems and handling information accurately
- A proactive mindset - you take ownership and see things through
Customer Service Advisor - RAC in Walsall employer: Interaction Recruitment
At RAC, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and employee growth. Our iconic Bescot Headquarters provides a dynamic environment where you can thrive, with comprehensive training and ongoing development opportunities to enhance your skills. Join us to make a meaningful impact in people's lives during their most challenging moments, all while enjoying competitive pay and the potential for uncapped bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - RAC in Walsall
✨Tip Number 1
Get to know the company! Research RAC and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling breakdown calls, think of scenarios where you might need to think on your feet. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your experiences. Use examples that highlight how you've built trust and reassured customers in tough situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take ownership of your job search.
We think you need these skills to ace Customer Service Advisor - RAC in Walsall
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you've handled tough situations and made a difference for customers, so share those stories!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, especially since you'll need to communicate effectively in the role. Avoid jargon and get straight to the point!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific skills that match what we're looking for, like problem-solving and the ability to stay calm under pressure. It shows us you're genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Interaction Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Advisor entails. Familiarise yourself with the responsibilities, especially around handling breakdown calls and providing reassurance to customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues under pressure. Highlight how you took ownership of the situation and the steps you took to ensure a positive outcome. This will show that you can handle the challenges of the role effectively.
✨Practice Clear Communication
Since the role requires clear and proactive updates to customers, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would explain complex situations simply and confidently.
✨Demonstrate Flexibility and Proactivity
Given the flexible hours required for this position, be ready to discuss your availability and willingness to adapt to different shifts. Also, share instances where you've taken initiative in previous roles, as this aligns with the proactive mindset they’re looking for.
