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- Tasks: Coordinate customer service operations and manage urgent and planned maintenance projects.
- Company: Dynamic service-based business focused on excellence and client satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a mission-critical role where your impact is felt every day.
- Qualifications: Experience in project coordination and strong customer care skills required.
- Other info: Fast-paced environment with a focus on teamwork and delivering results.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Hours: Monday to Friday, 08:00 – 17:00
Location: Wakefield, WF2
£28,000 - £32,000
This is not just a job — it’s a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist.
We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front. There will be three areas you will be responsible for managing: Pre-planned maintenance (PPM), Reactive and Installations.
Job Responsibilities:
- Schedule urgent and planned works
- Be the first point of contact for clients — professional, positive, and proactive
- Manage strict deadlines, tight budgets, and high expectations
- Work closely with purchasing and sales teams — we are one team, one goal
- Ensure site surveys, quotations, and installations are completed on time
- Handle credit checks, supplier coordination, and subcontractor management
- Constantly reschedule resources to meet shifting priorities
- Deliver smooth project execution from start to finish
- Service Repair Coordination: Reactive scheduling, urgent client support, engineer dispatch
- PPM Coordination: Planned maintenance, quoting, supplier liaison, profitability tracking
- Client Communication: Clear, confident, and always positive
- Commercial Awareness: Protecting and enhancing margin on every transaction
Experience required:
- Proven experience in reactive and planned project coordination
- Strong organisational skills and commercial acumen
- A natural instinct for customer care
Those who have held jobs such as Service Coordinator, Engineering Coordinator, Engineering Scheduler, Service Scheduler, Maintenance Coordinator, Maintenance Scheduler, Field Service Coordinator, Field Engineer Scheduler, Service Delivery Coordinator, Contract Coordinator and similar.
Ready to lead, deliver, and make a difference? Apply now and become part of a company where every second counts and every action matters.
If you have any further questions, please contact Shannon Clough at Interaction Leeds.
Customer Service Coordinator in Wakefield employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Wakefield
✨Tip Number 1
Before you even think about applying, make sure you know the ins and outs of the Customer Service Coordinator role. Brush up on your skills in project coordination and customer care — these are key to impressing during interviews!
✨Tip Number 2
Networking is crucial! Reach out to current or former employees on LinkedIn to get the lowdown on the company culture and what they look for in a candidate. This insider info can give you a leg up when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to managing tight deadlines and high-pressure situations. Role-play with a friend or use mock interviews to build your confidence.
✨Tip Number 4
When you're ready to apply, do it through our website! It shows you're serious about the role and gives you a better chance of being noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Coordinator in Wakefield
Some tips for your application 🫡
Know the Role Inside Out: Before you start your application, make sure you fully understand what the Customer Service Coordinator role entails. Dive into the job description and highlight the key skills and experiences that match your background. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Skills: When writing your application, don’t just list your previous jobs. Instead, focus on specific examples that demonstrate your organisational skills and customer care instincts. We want to see how you've thrived in high-pressure environments and how you’ve delivered excellence in past roles.
Be Professional Yet Personable: Remember, this role is all about client communication! Use a professional tone in your application, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with clients positively and proactively, so show us that side of you!
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying directly through our site ensures your application gets to the right people quickly. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you fully understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with terms like PPM, reactive scheduling, and client communication. This will help you speak confidently about how your experience aligns with the job.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your strong organisational skills. Think of times when you successfully managed tight deadlines or handled multiple tasks simultaneously. Being able to illustrate your ability to thrive in a high-pressure environment will impress the interviewers.
✨Emphasise Your Customer Care Instincts
Since this role is all about delivering excellence to clients, be ready to discuss your approach to customer care. Share specific instances where you went above and beyond for a client, showing that you understand the importance of being proactive and positive.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. Understanding their mission-critical approach will allow you to tailor your responses to show that you’re not just a fit for the role, but also for the team. This can set you apart from other candidates.
