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- Tasks: Deliver exceptional customer service and support operational excellence in a dynamic office environment.
- Company: Join a leading company in Reading focused on customer satisfaction and safety.
- Benefits: Competitive salary, training opportunities, and a supportive team culture.
- Why this job: Be part of a team that values your input and helps you grow professionally.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full-time role with opportunities for personal development and career progression.
The predicted salary is between 28800 - 43200 £ per year.
My client based in Reading are currently recruiting for a Centre Operations Assistant to join their team on a full-time permanent basis. Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.
Location: Reading
Hours: 40 hours between 8:30am – 17:30pm Monday to Friday
Salary: £(phone number removed) DOE
THIS IS AN OFFICE BASED ROLE.
We want someone exceptional who can focus on:
- Customer Service:
- Deliver outstanding service experience to all stakeholders
- Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
- Proactively seek feedback and resolve customers queries at first touch
- Build relationships with customers through regular communication to ensure capture of any upselling opportunities
- Manage centre standards to the highest level
- Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
- Oversee customer move ins smoothly and in line with customer requirements
- Ad hoc duties as and when required by the General Manager
- Identify and upselling the services
- To have a comprehensive understanding and ensure compliance with the health and safety policy and processes
- Complete all iAuditor checks and resolve any issues within acceptable timeframes
- Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR
- Review and update as necessary the emergency evacuation procedures
- Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users
- Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner
- Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner
- Strict monitoring of contractors to ensure their working practices are in line with our policies and processes
- General administration and coordinating of contractors for planned works
- Ensure the centre operates in line with company policies, procedures and processes
- Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
- Escalate identified issues and risks to the General Manager
- Working with the General Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
- Validating customer identification to ensure adherence to AMLR policy
- Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
- Complete all mandatory training modules annually
- Previous customer service experience is essential
- Minimum Grade C in English and Maths (or equivalent)
- Confident user of Microsoft office 365 (Word, Excel and Outlook)
- Fire Marshal (Training provided)
- First Aid at Work Certificate (Training Provided)
- Planning and organising
- Building relationships
- Excellent communicator
- Resilient and embraces change
- Team player
If you have the skills and experience listed above please send your CV to or call (phone number removed).
Centre Operations Assistant in Swallowfield employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Operations Assistant in Swallowfield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on customer service scenarios since that's key for the Centre Operations Assistant role. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your personality! Employers want to see how you’ll fit into their team. Be friendly, approachable, and don’t shy away from sharing your experiences that highlight your customer service skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Centre Operations Assistant in Swallowfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're the perfect fit for the Centre Operations Assistant role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this position. Share specific examples of how you've delivered outstanding customer service in the past, and how you can contribute to our operational excellence.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Interaction Recruitment
✨Know Your Customer Service Basics
Since the role focuses heavily on delivering outstanding customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer, and be ready to share these during the interview.
✨Familiarise Yourself with Health & Safety Protocols
Understanding health and safety policies is crucial for this position. Research common health and safety regulations relevant to office environments, and be prepared to discuss how you would ensure compliance in your role.
✨Show Off Your Organisational Skills
This job requires excellent planning and organising abilities. Prepare to talk about how you manage your time and tasks effectively. You might even want to bring a brief example of a project or task you organised successfully.
✨Demonstrate Your Team Player Attitude
Being a team player is key for this role. Think of instances where you collaborated with others to achieve a goal. Highlight your communication skills and how you build relationships with colleagues and customers alike.
