At a Glance
- Tasks: Support customers with delivery bookings and ensure smooth operations.
- Company: Join a busy, friendly team dedicated to excellent customer service.
- Benefits: Earn £12.71 per hour with flexible shift options and a supportive environment.
- Other info: Opportunity to work in a dynamic team with a positive atmosphere.
- Why this job: Perfect for problem-solvers who enjoy helping others and keeping things organised.
- Qualifications: Strong communication skills and basic admin experience required.
£12.71 per hour | Contract until January
Shift options: Sun–Wed or Wed–Sat
Hours: 10am – 6pm
About the Role
We’re looking for a proactive Customer Service & Admin Assistant to join a busy, friendly team supporting customers with their delivery bookings. This role is ideal for someone who enjoys problem‑solving, speaking with customers, and keeping things running smoothly behind the scenes.
Key Responsibilities
- Calling customers to reschedule delivery dates and times
- Preventing failed deliveries by confirming access, availability, and booking details
- Providing excellent customer service with a confident, professional phone manner
- Updating internal systems and maintaining accurate records
- General administration and database use to support the wider team
What We’re Looking For
- Strong communication and telephone skills
- A calm, friendly approach to customer conversations
- Ability to multitask and manage a steady workload
- Basic admin experience and confidence using databases or CRM systems
- Reliability and a positive, team‑focused attitude
Customer Service & Admin Assistant in Stevenage employer: Interaction Recruitment
Join our dynamic team as a Customer Service & Admin Assistant, where you'll thrive in a supportive and friendly environment that values your contributions. With flexible shift options and a focus on employee growth, we offer a rewarding experience that encourages problem-solving and customer engagement. Our commitment to excellence ensures that you will be part of a company that prioritises both professional development and a positive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Admin Assistant in Stevenage
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction, try role-playing with a friend. This will help you feel more confident when speaking with customers during the interview.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. Be ready to share these during your interview to demonstrate your skills.
✨Tip Number 4
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. We love candidates who take the initiative and show genuine interest!
We think you need these skills to ace Customer Service & Admin Assistant in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about chatting with customers, make sure your written application reflects your strong communication skills. Use clear and friendly language to show us you can connect well with people!
Highlight Your Admin Experience:Don’t forget to mention any admin experience you have! We want to see how you've kept things running smoothly in the past, so share specific examples of your organisational skills and database use.
Be Proactive in Your Approach:We love a proactive attitude! In your application, let us know how you've tackled challenges or improved processes before. This will show us you're ready to jump in and help our team thrive.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Interaction Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service & Admin Assistant. Familiarise yourself with the key tasks like rescheduling deliveries and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will showcase your confident phone manner and problem-solving abilities.
✨Demonstrate Your Multitasking Ability
In the interview, be ready to discuss how you manage multiple tasks at once. Think of specific instances where you juggled various responsibilities effectively. This will highlight your ability to handle a steady workload, which is essential for this role.
✨Bring a Positive Attitude
A friendly, team-focused attitude goes a long way in customer service. During the interview, let your personality shine through! Share stories that reflect your reliability and positive approach to teamwork, as this will resonate well with the hiring team.
