At a Glance
- Tasks: Provide first-line IT support and resolve queries for clients in both Spanish and English.
- Company: Join a dynamic IT company expanding its multi-lingual team in Peterborough.
- Benefits: Competitive pay, overtime, full training, weekly pay, and growth opportunities.
- Other info: Flexible hours, temp-to-perm role, and a chance to earn Temp of the Month vouchers!
- Why this job: Make a real impact by helping clients solve their IT issues while developing your skills.
- Qualifications: Fluent in Spanish and English with strong customer service skills.
The predicted salary is between 28000 - 30000 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours per week, between 7am - 7pm (must be flexible with shift rotation and occasional weekends).
Pay: £14.22/hour.
What’s on offer:
- Competitive pay
- Overtime available (time and a half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month vouchers!
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally.
- Logging, tracking, and updating support tickets accurately in the system.
- Troubleshooting hardware, software, and network issues, escalating where necessary.
- Guiding clients through step-by-step solutions over the phone or via email.
- Maintaining clear documentation of common issues and solutions to support team knowledge.
- Supporting the team with general IT tasks and contributing to ongoing process improvements.
- Ensuring high levels of customer satisfaction and building strong relationships with clients.
Who we’re looking for:
- Fluent in English and Spanish, written and verbal.
- Strong customer service skills.
- Previous call centre experience beneficial but not essential.
- Organised and methodical in approach to work.
- Previous experience in IT support is beneficial but not essential.
If you are the candidate we are looking for, apply today or call for more information.
Spanish-Speaking IT Service Desk Advisor employer: Interaction Recruitment
Join a dynamic and supportive team at our modern service office in Peterborough, where we prioritise employee growth and development. As a Spanish-Speaking IT Service Desk Advisor, you'll benefit from competitive pay, flexible hours, and comprehensive training, all while enjoying a vibrant work culture that values collaboration and customer satisfaction. With opportunities for progression and recognition through initiatives like Temp of the Month vouchers, this role offers a meaningful and rewarding career path in the thriving IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Spanish-Speaking IT Service Desk Advisor
✨Tip Number 1
Get your networking game on! Reach out to people in the IT industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info about job openings.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Service Desk Advisor. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have any relevant IT certifications or training, make sure to mention them during your conversations. It’s a great way to stand out and show you’re serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Spanish-Speaking IT Service Desk Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant skills and experiences, especially those related to IT support and customer service. We want to see how your background aligns with the role of a Spanish-speaking Service Desk Advisor!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your language skills and any previous experience in IT support.
Showcase Your Communication Skills:Since this role involves helping clients over the phone and via email, make sure your application reflects your strong communication skills. We love candidates who can convey complex information clearly and concisely!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Interaction Recruitment
✨Brush Up on Your IT Knowledge
Make sure you’re familiar with common IT issues and solutions, especially those related to hardware, software, and networks. This will help you answer technical questions confidently and demonstrate your problem-solving skills.
✨Practice Your Language Skills
Since the role requires fluency in both English and Spanish, practice answering potential interview questions in both languages. This will not only boost your confidence but also show your ability to communicate effectively with clients.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and built relationships with clients, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your troubleshooting abilities. Think of a few examples where you successfully handled IT support queries and be ready to walk the interviewer through your thought process.
