At a Glance
- Tasks: Provide first-line IT support and resolve queries for clients in Spanish.
- Company: Join a dynamic IT company with a modern service office in Peterborough.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Opportunity for career progression and temp of the month rewards.
- Why this job: Make a real impact by helping clients solve their IT issues.
- Qualifications: Fluent in English and Spanish, strong customer service skills.
The predicted salary is between 29500 - 29500 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours per week, between 7am - 7pm (must be flexible with shift rotation and occasional weekends).
Pay: £14.22/hour.
What’s on offer:
- Competitive pay
- Overtime available (time and a half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month vouchers!
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally.
- Logging, tracking, and updating support tickets accurately in the system.
- Troubleshooting hardware, software, and network issues, escalating where necessary.
- Guiding clients through step-by-step solutions over the phone or via email.
- Maintaining clear documentation of common issues and solutions to support team knowledge.
- Supporting the team with general IT tasks and contributing to ongoing process improvements.
- Ensuring high levels of customer satisfaction and building strong relationships with clients.
Who we’re looking for:
- Fluent in English and Spanish, written and verbal.
- Strong customer service skills.
- Previous call centre experience beneficial but not essential.
- Organised and methodical in approach to work.
- Previous experience in IT support is beneficial but not essential.
If you are the candidate we are looking for, apply today or call for more information.
Spanish Speaker Customer Service Advisor employer: Interaction Recruitment
Join a dynamic and innovative IT company in Peterborough, where we prioritise employee growth and development within a supportive work culture. As a Spanish Speaker Customer Service Advisor, you'll enjoy competitive pay, full training, and opportunities for advancement in a thriving multi-lingual team, all while contributing to exceptional customer service in a modern office environment.
StudySmarter Expert Advice🤫
We think this is how you could land Spanish Speaker Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Spanish! Since this role requires fluency, brush up on your language skills, especially in a customer service context. Role-play common scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spanish Speaker Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience, especially in IT support. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your Spanish-speaking skills will benefit our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves helping clients over the phone and via email, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Interaction Recruitment
✨Brush Up on Your Spanish
Since this role requires fluency in both English and Spanish, make sure to practice your language skills. Prepare to answer common customer service scenarios in Spanish, as you might be asked to demonstrate your ability to communicate effectively with clients.
✨Know Your IT Basics
Familiarise yourself with basic IT support concepts, such as troubleshooting hardware and software issues. Even if you don't have extensive experience, showing that you understand the fundamentals can impress the interviewers and demonstrate your willingness to learn.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you resolved issues or built relationships with clients, as this will highlight your suitability for the role and your commitment to customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to hypothetical situations, like how you would handle an irate customer or a technical issue. This will help you think on your feet and show your problem-solving abilities.
