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- Tasks: Create rosters and ensure staffing levels meet call demands in a busy call centre.
- Company: Join the RAC, a leading name in customer service and support.
- Benefits: Earn £12.21 per hour plus bonuses, with potential for extended employment.
- Other info: Full-time hours with occasional Saturday shifts; great opportunity for growth.
- Why this job: Be a key player in a dynamic environment, making a real difference every day.
- Qualifications: Experience in resource planning and strong organisational skills are essential.
The predicted salary is between 11 - 14 £ per hour.
Resource Planner £12.21 per hour plus monthly bonus
Temporary – initially for an 8-12 week period which may be extended
Full time Monday to Friday 8am-6pm (8 hours shift within these times) – occasional Saturday working may occasionally be required
Based on-site in Bescot, Walsall
We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre to cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand.
Role Responsibilities include:
- Ensuring sufficient staff are rostered to cover call demands
- Creating rosters
- Ensuring a fair balance of shifts are allocated to each staff member
- Ensuring annual leave / pre-planned absence are taken into account within rostering
Requirements
- Resource planning experience
- Keen eye for detail
- Ability to work in a dynamic and changing environment
- Strong planning and organisational skills
Resource Planner Call Centre employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planner Call Centre
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the RAC call centre on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to resource planning. We should be ready to showcase our organisational skills and how we handle dynamic environments.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional shows we mean business. Let’s make a great first impression that reflects our attention to detail.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the Resource Planner role. Plus, it’s just good manners!
We think you need these skills to ace Resource Planner Call Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your resource planning experience and showcases your strong planning skills. We want to see how you can bring your unique flair to the role, so don’t be shy about sharing relevant examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Resource Planner position. Mention your ability to adapt in fast-changing environments and how you can ensure staffing levels meet call demands.
Show Off Your Attention to Detail: In this role, a keen eye for detail is crucial. When writing your application, make sure to highlight specific instances where your attention to detail made a difference in your previous roles. We love seeing how you’ve tackled challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Stuff
Make sure you brush up on your resource planning knowledge. Understand the key responsibilities of the role, like creating rosters and managing staffing levels. Being able to discuss your previous experience in these areas will show that you're a great fit for the job.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed resources in a fast-paced environment. Think about specific situations where your planning skills made a difference. This will help demonstrate your ability to handle the dynamic nature of the role.
✨Engage with Stakeholders
Since the role involves working closely with various stakeholders, be ready to talk about your communication skills. Share experiences where you collaborated effectively with others to achieve a common goal. This will highlight your teamwork abilities.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the challenges they face. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.