Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the housekeeping team to deliver exceptional customer service and maintain high standards.
- Company: Join a dynamic hotel in Redditch with a focus on teamwork and excellence.
- Benefits: Enjoy a competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact by creating a welcoming atmosphere for guests and staff.
- Qualifications: Experience in housekeeping management and strong leadership skills required.
- Other info: Opportunity for personal growth and to shape a motivated team.
The predicted salary is between 28000 - 42000 £ per year.
Location – Redditch, B98.
Contract – Permanent, 40 hours per week
Salary - £35,009.60
Role overview:
To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To take control and ownership for the management of the housekeeping department within the overall policies and controls established by the company and hotel General Manager, ensuring that the brand values and standards are delivered and budgeted profitability achieved.
Responsibilities:
- Customer Focus: To ensure that the department creates a professional impression to customers and Team Members. To evaluate and act promptly and effectively on customer feedback received through any and all channels to achieve positive and consistent results. To consistently look for ways to improve customer service in your areas of responsibility. To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly. To organise and set up on-going deep clean schedules.
- Business Awareness: To be fully aware of budgeted and actual departmental financial targets. This to include revenue, stock levels, average spends and departmental profits. To control and monitor payroll costs for the department by allocating labour resources in line with forecasted business levels through payroll management. To be fully aware of and control departmental operating costs in line with forecasted business levels. To manage/control purchasing in department by effective use of the relevant purchasing system in use at any one time. To control all linen stocks and levels, ensuring linen costs are controlled in accordance with hotel procedures. To ensure efficient stores procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with hotel business. To carry out stock takes as required. To ensure all charges are raised for laundry and dry cleaning services, where appropriate. To assist with the preparation of Housekeeping budgets. To update price comparisons of all Housekeeping sundry items. To maintain good effective working relationships with linen/laundry suppliers where appropriate.
- People Management: To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel. To maintain effective communication within your team by holding regular team meetings and attending hotel meetings when required. To compile the department Training Plan to meet the hotel business objectives and develop Team Members. To carry out quality training and development in a systematic and professional way in order to meet the needs of the business and assist in individual Team Member’s personal development. To ensure all training is recorded and all Team Members complete the Company Induction programme including E Learning and are consistently coached and appraised on a one to one basis. To carry out six monthly performance reviews with Team Members and act according to feedback, using Company guidelines. To set clear objectives for department Team Members linked with the hotel business plan. To recruit departmental Team Members up to supervisory level in line with the Company recruitment procedures. To correct unacceptable behaviour and performance in line with the Company disciplinary procedures. To continually coach and counsel Team Members and colleagues.
If interested, APPLY NOW! Alternatively, please send a copy of your CV to
Head Housekeeper in Redditch employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in Redditch
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housekeeping management. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed teams and improved customer service in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, applying through our website gives you a better chance to be noticed!
We think you need these skills to ace Head Housekeeper in Redditch
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond to create a great experience for customers in your previous roles.
Demonstrate Your Business Awareness: Don’t forget to mention any experience you have with managing budgets or controlling costs. We’re looking for someone who understands the financial side of housekeeping, so share any relevant examples!
Highlight Your Leadership Skills: As a Head Housekeeper, you’ll be leading a team, so let us know about your experience in managing and developing staff. Share how you’ve motivated your team and created a positive work environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s brand values and standards. Research their customer service approach and think about how you can align your management style with their expectations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you improved morale or handled conflicts effectively. This will demonstrate your ability to create a positive team environment.
✨Be Financially Savvy
Brush up on your knowledge of budget management and cost control. Be ready to discuss how you’ve managed departmental budgets before and how you plan to keep costs in line while maintaining high standards.
✨Customer Focus is Key
Think of instances where you’ve gone above and beyond for customers. Be prepared to share these stories during the interview to highlight your commitment to excellent customer service and your proactive approach to feedback.
