At a Glance
- Tasks: Coordinate service activities and support customers in a fast-paced environment.
- Company: Join a well-established engineering and maintenance organisation in Peterborough.
- Benefits: Enjoy 22 days annual leave, pension scheme, and employee discounts.
- Other info: Monday to Friday hours with no weekend work and free on-site parking.
- Why this job: Gain valuable experience with full training and opportunities for career progression.
- Qualifications: Strong admin and customer service skills; experience in similar roles is a plus.
The predicted salary is between 27800 - 27800 £ per year.
Location
Peterborough
Job Type
Permanent, Full-Time
Hours
Monday to Friday, 8:30am – 5:00pm (37.5 hours per week)
The Opportunity
Interaction Recruitment are delighted to be recruiting on behalf of a well-established and growing organisation within the engineering and maintenance sector.
They are looking to recruit a
Service Coordinator to join their busy team in Peterborough.
This is a fantastic opportunity to join a supportive business where you'll play a key role in coordinating service activities, supporting customers, and ensuring day-to-day operations run smoothly.
Full training will be provided, making this an excellent opportunity for someone with strong administration and customer service skills who is looking to develop a long-term career.
The Role
As a Service Coordinator, your responsibilities will include
- Coordinating planned maintenance and service visits through a network of engineers and external service partners.
- Liaising with customers to arrange scheduled work and follow-up appointments.
- Managing urgent maintenance requests and ensuring high-priority work is dealt with efficiently.
- Scheduling repair work and maintaining accurate service records.
- Providing excellent customer support and ensuring service requirements are met.
- Processing engineer paperwork and updating internal systems.
- Monitoring work in progress and ensuring jobs are completed within agreed timescales.
- Working closely with internal teams to ensure a smooth and efficient service.
About You
The ideal candidate will have
- Previous experience in a service coordination, scheduling, administration or customer service role.
- Excellent communication skills, both written and verbal.
- Strong Microsoft Office skills, particularly Excel.
- A professional and confident telephone manner.
- Excellent organisational skills with exceptional attention to detail.
- The ability to prioritise a busy workload and meet deadlines.
- A proactive, customer-focused attitude.
- The ability to work independently as well as part of a team.
Experience within an engineering, maintenance, logistics, fleet or service-based environment would be advantageous, although this is not essential as full training will be provided.
What's in it for you?
- Permanent, full-time position.
- Monday to Friday working hours (8:30am – 5:00pm) with no weekend work.
- 22 days annual leave plus bank holidays.
- Company pension scheme.
- Employee retail discount scheme. Free on-site parking.
- Full training and ongoing development.
- Genuine opportunities for career progression within a growing organisation.
If you're an organised, customer-focused individual who enjoys working in a fast-paced environment and keeping operations running smoothly, we'd love to hear from you.
Apply today or contact Tilly on for more information.
#J-18808-Ljbffr
Service Coordinator in Peterborough employer: Interaction Recruitment
Interaction Recruitment is an excellent employer, offering a supportive work culture that values teamwork and employee well-being. With competitive pay and flexible shifts, this role in Gateshead provides opportunities for personal growth and skill development, making it an ideal choice for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Interaction Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Interaction Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Interaction Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Interaction Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Interaction Recruitment!
How to prepare for a job interview at Interaction Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
