At a Glance
- Tasks: Be the go-to person for customers, managing service bookings and ensuring smooth vehicle handovers.
- Company: Join a respected automotive business in Peterborough with a supportive team culture.
- Benefits: Competitive salary, pension scheme, ongoing training, and career progression opportunities.
- Other info: Enjoy a friendly workplace with opportunities to grow your career in the automotive industry.
- Why this job: Make a real difference in customer experiences while working in a fast-paced environment.
- Qualifications: Experience in customer service, strong communication skills, and a full UK driving licence preferred.
The predicted salary is between 30000 - 40000 £ per year.
Interaction Recruitment are proud to be working in partnership with a well-established automotive business in Peterborough to recruit an experienced and customer-focused Service Advisor. This is an excellent opportunity for a professional individual who enjoys delivering exceptional customer service, managing vehicle service bookings, and acting as the key link between customers and the workshop team.
The Role
As a Service Advisor, you will be the first point of contact for customers, ensuring a smooth and professional experience from booking through to vehicle collection. You will work closely with technicians and workshop controllers to keep customers informed, manage expectations, and ensure work is completed efficiently. The successful candidate will be organised, proactive, and confident communicating with customers in a fast-paced automotive environment.
Key Responsibilities
- Welcoming customers and managing service and repair enquiries
- Booking vehicles into the workshop for servicing, maintenance, and repairs
- Liaising between customers and technicians regarding vehicle requirements
- Providing service updates and communicating any additional work required
- Preparing estimates, quotations, and invoices
- Managing customer expectations and ensuring a high standard of service throughout
- Processing job cards and maintaining accurate records on internal systems
- Coordinating vehicle collections and handovers
- Handling customer queries and resolving issues professionally
- Supporting the wider aftersales team to achieve departmental targets
Skills & Experience Required
- Previous experience as a Service Advisor or within an automotive customer service role
- Strong customer service and relationship-building skills
- Excellent communication skills, both verbal and written
- Good organisational skills with the ability to manage multiple tasks
- Experience using dealer management systems (DMS) is advantageous
- Confident working in a busy and target-driven environment
- Strong administrative and IT skills
- Full UK Driving Licence preferred
What’s on Offer?
- Competitive salary based on experience
- Permanent full-time position
- Company pension scheme
- Ongoing manufacturer and industry training
- Career progression opportunities
- Friendly and supportive working environment
- Opportunity to join a respected and growing automotive business
If you’re an experienced Service Advisor looking for your next opportunity within the automotive industry, we’d love to hear from you. To apply, please submit your CV or contact Interaction Recruitment for a confidential discussion.
Service Advisor in Peterborough employer: Interaction Recruitment
Join a well-established automotive business in Peterborough, where exceptional customer service is at the heart of our operations. We offer a competitive salary, a supportive work culture, and ongoing training to help you grow in your career as a Service Advisor. With a focus on teamwork and professional development, this is an excellent opportunity for those looking to make a meaningful impact in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Peterborough
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be clear and confident when talking to customers. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about their service processes or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Service Advisor in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant automotive roles to show us you're the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about the role of Service Advisor. Share specific examples of how you've delivered exceptional customer service in the past – we love a good story!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of it with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the company. Familiarise yourself with common vehicle issues and how to communicate them effectively to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your suitability for the role.
✨Practice Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play with a friend, simulating customer interactions to help you feel more comfortable during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
