At a Glance
- Tasks: Provide first-line IT support to Romanian-speaking customers via phone and email.
- Company: Join a specialist IT company in Peterborough with a supportive team culture.
- Benefits: Earn £14.22 per hour, enjoy flexible shifts, and receive full training.
- Other info: Weekly pay, temp of the month awards, and a dynamic work environment.
- Why this job: Kickstart your IT career with training and opportunities for growth.
- Qualifications: Fluency in Romanian and good English; customer service skills are a plus.
The predicted salary is between 14.22 - 14.22 £ per hour.
Interaction Recruitment is proud to be working in partnership with a specialist IT company based in Peterborough, who are looking for a Romanian Speaking Service Desk Adviser to join their team. This is a fantastic opportunity for someone with excellent communication and customer service skills who is fluent in Romanian and English. Full training will be provided, so previous IT support experience is not essential!
Job Details
- Location: Peterborough
- Pay Rate: £14.22 per hour
- Hours: 37.5 hours per week, working between 7am and 7pm
- Shifts: Flexible shift rotation, including occasional weekends
- Contract: Temporary to permanent
- Start Date: Immediate start available
What We Offer
- Competitive hourly pay of £14.22
- Overtime paid at time and a half
- Full training and ongoing support
- Opportunities for career progression
- Weekly pay
- Temp of the Month awards, including shopping vouchers
The Role
As a Romanian Speaking Service Desk Adviser, you will provide first-line IT support to external customers, assisting them with queries by telephone and email. Your responsibilities will include:
- Supporting Romanian-speaking customers with IT-related queries.
- Logging and updating support tickets accurately.
- Providing basic troubleshooting and resolving common issues.
- Escalating more complex technical problems to the relevant team.
- Maintaining clear and accurate records of customer interactions.
- Working collaboratively with colleagues to deliver excellent customer service.
What We’re Looking For
- Fluency in Romanian, both written and spoken.
- Good written and spoken English.
- Excellent communication and customer service skills.
- A professional, organised and reliable approach.
- Confidence using a computer and handling telephone and email enquiries.
- The ability to work in a fast-paced, team-focused environment.
- An interest in technology and a willingness to learn.
- Previous experience in a call centre, customer service or technical support role would be beneficial, but IT support experience is not essential, as training will be provided.
If you are fluent in Romanian and looking for an exciting opportunity to develop your skills and build a career in IT support, we would love to hear from you! Apply today or contact Interaction Recruitment for further information.
IT Helpdesk Advisor - Romanian Speaker in Peterborough employer: Interaction Recruitment
Interaction Recruitment is an excellent employer, offering a supportive work culture that values teamwork and employee well-being. With competitive pay and flexible shifts, this role in Gateshead provides opportunities for personal growth and skill development, making it an ideal choice for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Advisor - Romanian Speaker in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Interaction Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Interaction Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Helpdesk Advisor - Romanian Speaker in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Interaction Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Interaction Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Interaction Recruitment!
How to prepare for a job interview at Interaction Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
