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- Tasks: Provide first-line IT support to clients and troubleshoot tech issues.
- Company: Join a specialist IT company in a modern office environment.
- Benefits: Competitive pay, overtime, full training, and career progression.
- Other info: Flexible shifts and a dynamic team atmosphere await you.
- Why this job: Kickstart your IT career with hands-on experience and support.
- Qualifications: Strong communication skills; customer service experience is a plus.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.
Location: Peterborough
Hours: 37.5 hours per week, between 7am – 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £13.45 per hour
Contract: Temporary to Permanent
What’s on offer:
- Competitive hourly pay
- Overtime opportunities paid at time and a half
- Full training and ongoing support
- Weekly pay
- Career progression within a growing IT team
- Temp of the Month reward vouchers
Key Responsibilities:
- Delivering first-line IT support to external customers via phone and email
- Logging, tracking, and updating support tickets accurately
- Troubleshooting hardware, software, and network-related issues
- Escalating more complex technical issues where required
- Guiding customers through step-by-step solutions professionally and efficiently
- Maintaining accurate documentation and knowledge base records
- Supporting continuous improvement within the service desk team
- Providing excellent customer service and building strong client relationships
The Ideal Candidate:
- Strong communication and customer service skills
- Organised, reliable, and methodical in approach
- Previous call centre or customer support experience is beneficial
- IT support experience is advantageous but not essential
- Comfortable working in a fast-paced team environment
If you are interested in this opportunity, apply today or contact Interaction Recruitment for further information.
IT Helpdesk Advisor in Peterborough employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Advisor in Peterborough
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, try role-playing common IT support scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows your enthusiasm and helps you understand if the company is the right fit for you. Think about what you want to know about the team, training, and career progression.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to stay updated on any new opportunities that pop up in the IT support field.
We think you need these skills to ace IT Helpdesk Advisor in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any customer service experience you have. We want to see how you can bring your unique flair to the IT Helpdesk role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about technology and customer service. A personal touch goes a long way in making your application stand out.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and provide solutions, especially in a fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common hardware and software issues, as well as basic troubleshooting steps. This will help you feel more confident when discussing your technical skills.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about how you would guide a non-technical person through a problem. Clear communication can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific support scenarios. Prepare examples from your past experiences or think through hypothetical situations. This shows that you can think on your feet and apply your knowledge effectively.
✨Demonstrate Your Customer Service Passion
Highlight any previous experience in customer service, even if it’s not directly related to IT. Share stories that showcase your ability to build relationships and resolve issues, as this is key to succeeding in a support role.