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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support operational excellence in a dynamic environment.
- Company: Join a vibrant team in a leading centre based in Cambridge.
- Benefits: Full-time hours, competitive salary, and opportunities for training and development.
- Why this job: Be part of a team that values customer experience and operational success.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Exciting career growth potential in a supportive workplace.
The predicted salary is between 28800 - 43200 £ per year.
My client based in Cambridgeshire are currently recruiting for a Centre Operations Assistant to join their team on a full-time permanent basis. Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.
Location, Hours & Salary
- Location: Cambridge
- Hours: 40 hours between 8:30am – 5:30pm, Monday to Friday
- Salary: £ (phone number removed) DOE
- THIS IS AN OFFICE BASED ROLE.
Responsibilities
- Deliver outstanding service experience to all stakeholders
- Deliver professional and friendly viewings, extracting relevant information by appropriate questioning to enable the sales team to close the deal
- Proactively seek feedback and resolve customer queries at first touch
- Build relationships with customers through regular communication to ensure capture of any upselling opportunities
- Manage centre standards to the highest level
- Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
- Oversee customer move-ins smoothly and in line with customer requirements
- Ad hoc duties as required by the General Manager
- Identify and upsell the services
Health & Safety
- Understand and ensure compliance with the health and safety policy and processes
- Complete all iAuditor checks and resolve issues within acceptable timeframes
- Manage the accident book and report all incidents, accidents and near misses (compliance with RIDDOR)
- Review and update emergency evacuation procedures as necessary
- Ensure health and safety arrangements minimise risks and provide safe working conditions for all building users
- Report building-related issues via the property portal and oversee timely remedial actions
- Arrange all annual mandatory H&S requirements for the centre and upload certification to the property portal
- Monitor contractors to ensure their practices align with policies; coordinate planned works
Compliance
- Operate in line with company policies, procedures and processes
- Maintain up-to-date knowledge of GDPR and AML legislation and ensure mandatory requirements are followed
- Escalate identified issues and risks to the General Manager
- Work with the General Manager and Compliance Manager to ensure customer agreements are current with the correct supporting documentation
- Validate customer identification to ensure adherence to AMLR policy
- Work with the Compliance Manager to manage virtual customers in line with the virtual policy
- Complete all mandatory training modules annually
Knowledge & Experience
- Previous customer service experience is essential
- Minimum Grade C in English and Maths (or equivalent)
- Confident user of Microsoft Office 365 (Word, Excel and Outlook)
- Fire Marshal (Training provided)
- First Aid at Work Certificate (Training Provided)
Key Skills / Behaviours
- Planning and organising
- Building relationships
- Excellent communicator
- Resilient and embraces change
- Team player
If you have the skills and experience listed above please send your CV to or call (phone number removed).
Centre Operations Assistant in Peterborough employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Operations Assistant in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Centre Operations Assistant role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to delivering that world-class customer experience they’re after. We want you to shine!
✨Tip Number 3
Practice your communication skills! As a Centre Operations Assistant, you'll need to build relationships and resolve queries effectively. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Centre Operations Assistant in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're the perfect fit for the Centre Operations Assistant role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us and how your background aligns with our values. Keep it friendly and professional, and don’t forget to mention your enthusiasm for delivering outstanding service.
Showcase Your Communication Skills: As a Centre Operations Assistant, communication is key. In your application, demonstrate your ability to build relationships and resolve queries effectively. Use clear and concise language to make your points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Interaction Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Centre Operations Assistant. Familiarise yourself with customer service principles and operational excellence, as these will be key topics during your discussion.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight how you resolved queries and built relationships, as this aligns perfectly with what the company is looking for.
✨Demonstrate Compliance Knowledge
Brush up on health and safety policies, GDPR, and AML legislation. Be ready to discuss how you would ensure compliance in your role, as this is crucial for maintaining operational standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the General Manager's expectations, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
