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- Tasks: Provide first-line IT support and resolve customer issues as the initial contact.
- Company: Leading recruitment agency with a focus on diverse talent.
- Benefits: Rolling contract, Monday to Friday hours, and a supportive work environment.
- Why this job: Kickstart your IT career while making a difference for clients every day.
- Qualifications: Active SC Clearance and a strong customer service mindset required.
- Other info: Open to all experience levels; diversity is encouraged.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is seeking 1st line Service Desk Engineers for a rolling contract position in Nottingham. Candidates must have active SC Clearance and a strong customer service mindset. This role will involve providing support for IT-related issues as the first point of contact between clients and technical teams.
Working hours are Monday to Friday from 8am to 6pm. Whether you're starting your IT career or have experience, we encourage a diverse range of applicants to apply.
SC Cleared: First Line Service Desk Engineer (Nottingham) employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared: First Line Service Desk Engineer (Nottingham)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk roles and practice your responses. Remember, showcasing your customer service skills is key, so think of examples that highlight your experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the right fit for your skills.
We think you need these skills to ace SC Cleared: First Line Service Desk Engineer (Nottingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant IT experience. We want to see how you can bring value to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 1st line Service Desk Engineer role. Share your passion for IT and customer service – we love to see enthusiasm!
Show Off Your SC Clearance: Since active SC Clearance is a must-have, make sure to mention it prominently in your application. We need to know you’re ready to hit the ground running without any delays!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Interaction Recruitment
✨Know Your SC Clearance
Make sure you understand what SC Clearance entails and be ready to discuss your experience with it. This is crucial for the role, so being able to explain how you've maintained your clearance will show you're serious about the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing support as the first point of contact, prepare examples of how you've successfully handled customer queries in the past. Think about specific situations where you turned a frustrated customer into a satisfied one.
✨Familiarise Yourself with Common IT Issues
Brush up on common IT-related problems that you might encounter in a service desk role. Being able to talk through how you would troubleshoot these issues will demonstrate your technical knowledge and problem-solving skills.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows you're genuinely interested and engaged with the opportunity.
