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For Companies At a Glance
- Tasks: Support sales and enhance customer experience through effective communication and data management.
- Company: Join a well-established organisation with a focus on growth and teamwork.
- Benefits: Enjoy 25 days leave, health plans, and a pension scheme.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong team player with CRM experience and excellent communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 29000 - 40600 £ per year.
Customer Service Executive
Location: Corby, Northamptonshire
Hours: Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)
Salary: £29,000
Company: Interaction Recruitment
The Role
We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities. You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.
Key Responsibilities
- Supporting the sales team with sales and marketing administration
- Producing annual contract service reports using CRM data
- Monitoring contracted service levels and assisting with service statistics reporting
- Maintaining accurate contract and customer data within the CRM system
- Reconciling CRM contract data with the Finance Manager to ensure accurate billing
- Preparing and issuing contract quotes, renewals, and repair/replacement quotations
- Managing customer communications and contract changes
- Supporting NHS Supply Chain quotations
- Assisting with marketing projects as required
- Generating purchase orders and completing sales/marketing tasks within agreed timescales
- Working closely with the Technical Manager to enhance customer experience
Company-Wide Responsibilities
- Supporting and promoting the company’s core values
- Adhering to ISO standards (ISO9001, ISO27001, ISO13485)
- Promoting health, safety, and environmental best practices
- Completing ad hoc duties as required
Skills & Experience
Essential:
- Strong team player with the ability to work independently
- Experience inputting and managing data within a CRM system
- Excellent communication and customer service skills
- Well organised with a methodical approach
- Ability to work under pressure
Desirable:
- Good working knowledge of Microsoft Excel
- Assertive, confident, and positive approach
Benefits
- Salary sacrifice pension scheme (4% employer / 4% employee after probation)
- 25 days annual leave plus bank holidays
- Life assurance (4x annual salary – from day one)
- Health cash plan & Employee Assistance Programme (post-probation)
- On-site parking
- Free tea and coffee
Please apply today for immediate consideration or call me on [phone number removed].
Senior Cusotmer Services Executive in Northampton employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cusotmer Services Executive in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Customer Services Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they align with customer service excellence. Practise common interview questions and think about how your experience fits into their needs.
✨Tip Number 3
Showcase your skills! Bring examples of how you've used CRM systems effectively or improved customer experiences in past roles. This will help you stand out as the perfect fit for the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team!
We think you need these skills to ace Senior Cusotmer Services Executive in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Services Executive role. Highlight your experience with CRM systems and customer service skills, as these are key for us. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to supporting sales and managing customer communications, as these are crucial for us.
Showcase Your Team Spirit: We love a strong team player! In your application, share examples of how you've worked collaboratively in previous roles. This will show us that you can thrive in our supportive environment while also being able to work independently.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Interaction Recruitment
✨Know Your CRM Inside Out
Since the role involves managing data within a CRM system, make sure you’re familiar with how CRMs work. Brush up on any specific systems mentioned in the job description and be ready to discuss your experience with them.
✨Show Off Your Communication Skills
This position requires excellent communication skills, so prepare examples of how you've effectively communicated with customers or internal teams in the past. Think about times when you resolved issues or improved customer satisfaction.
✨Demonstrate Your Organisational Skills
Being well-organised is key for this role. Bring along examples of how you’ve managed multiple tasks or projects simultaneously. You could even mention tools or methods you use to stay organised, like spreadsheets or task management apps.
✨Emphasise Teamwork and Independence
The job calls for a strong team player who can also work independently. Prepare to share stories that highlight both your ability to collaborate with others and your capability to take initiative when working alone.
