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For Companies At a Glance
- Tasks: Support sales and enhance customer experience through effective communication and data management.
- Company: Join a well-established organisation with a focus on growth and teamwork.
- Benefits: Enjoy a competitive salary, generous leave, and a pension scheme.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong communication skills and experience with CRM systems are essential.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 29000 - 40600 £ per year.
Location: Corby, Northamptonshire
Hours: Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)
Salary: £29,000
The Role
We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities. You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.
Key Responsibilities
- Supporting the sales team with sales and marketing administration
- Producing annual contract service reports using CRM data
- Monitoring contracted service levels and assisting with service statistics reporting
- Maintaining accurate contract and customer data within the CRM system
- Reconciling CRM contract data with the Finance Manager to ensure accurate billing
- Preparing and issuing contract quotes, renewals, and repair/replacement quotations
- Managing customer communications and contract changes
- Supporting NHS Supply Chain quotations
- Assisting with marketing projects as required
- Generating purchase orders and completing sales/marketing tasks within agreed timescales
- Working closely with the Technical Manager to enhance customer experience
Company-Wide Responsibilities
- Supporting and promoting the company’s core values
- Adhering to ISO standards (ISO9001, ISO27001, ISO13485)
- Promoting health, safety, and environmental best practices
- Completing ad hoc duties as required
Skills & Experience
Essential
- Strong team player with the ability to work independently
- Experience inputting and managing data within a CRM system
- Excellent communication and customer service skills
- Well organised with a methodical approach
- Ability to work under pressure
Desirable
- Good working knowledge of Microsoft Excel
- Assertive, confident, and positive approach
Benefits
- Salary sacrifice pension scheme (4% employer / 4% employee after probation)
- 25 days annual leave plus
Customer Services Executive in Northampton employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer service approach and think of examples from your experience that align with their needs. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Customer Service Executive, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services Executive in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your experience with CRM systems and any relevant customer service skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've supported sales teams or improved customer experiences in the past. Let your personality shine through!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly. We love a good chat, so let’s see your style!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Interaction Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific role of a Customer Service Executive within their structure. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Showcase Your CRM Skills
Since managing data within a CRM system is crucial for this role, be prepared to discuss your experience with CRM tools. Bring examples of how you've used CRM data to improve customer service or streamline processes. If you have any relevant metrics or success stories, share those too!
✨Demonstrate Your Communication Skills
As a Customer Service Executive, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few scenarios where you successfully resolved customer issues or improved customer satisfaction—this will highlight your skills in action.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company. Ask about team dynamics, how success is measured in the role, or what challenges the team currently faces. This shows that you're engaged and serious about contributing positively to the organisation.
