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- Tasks: Manage customer orders, build relationships, and ensure timely deliveries.
- Company: Dynamic production site in Northampton focused on top-notch customer service.
- Benefits: Competitive hourly rate, Monday to Friday schedule, and a supportive work environment.
- Why this job: Join a team that values your input and helps you grow in customer service.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Opportunity to develop skills in a fast-paced, collaborative setting.
Interaction Recruitment is seeking a Customer Service Co-ordinator to join our client's busy Production site in Northampton. This role will report directly to the Customer Service Manager and will support our drive to offer best in class Customer Service and ease of business.
Responsibilities:
- Manage customer expectations regarding order placement and delivery in line with agreed SLAs.
- Utilise the customer dashboard daily to maintain balance across the order book.
- Manage stock levels in line with quarterly agreed targets, balancing OTIF, production capacity and aged stock.
- Oversee the order book in coordination with transport planning to ensure timely delivery while minimising cost to the business.
- Build and maintain strong customer relationships to support sustained business levels.
- Ensure full compliance with company Health & Safety requirements.
Day-to-Day Responsibilities:
- Raise requests for quotations and support new specification requirements.
- Liaise with Design and Graphics teams to ensure artwork accuracy and agreed turnaround times.
- Process sales orders, new specification enquiries, and undertake corrective actions when required.
- Process purchase orders accurately.
- Manage complaints and invoice queries promptly and professionally.
- Proactively identify opportunities to increase sales and enhance customer service.
- Support customers throughout the decision‑making process.
- Organise and coordinate customer visits in partnership with the external sales team.
Key Skills & Personal Attributes:
- Excellent communication skills.
- Strong ability to build and manage relationships at all levels, internally and externally.
- Confident in challenging existing processes to benefit both the customer and the business, including implementing feasible solutions.
- Not afraid to challenge the status quo.
- Ability to remain calm and perform well under pressure.
- Demonstrates a proactive, positive “can‑do” attitude.
- Proven track record of taking ownership and consistently delivering results.
- Excellent time‑management, organisation, and a flexible working approach.
- Understanding of the full product life cycle from concept and design through to production.
- Ability to handle complaints and difficult situations with patience, professionalism and effectiveness.
- Strong computer skills, including competency in Microsoft Excel.
- Ability to develop productive relationships with both internal and external stakeholders.
Please apply with an up to date CV.
Customer Service Co-ordinator in Northampton employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! We should rehearse common interview questions and prepare examples that highlight our skills in customer service. Role-playing with a friend can really boost our confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and even referrals that might just land us the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, we should send a thank-you email expressing our appreciation for the opportunity. It’s a great way to keep us on their radar and show our enthusiasm.
We think you need these skills to ace Customer Service Co-ordinator in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Co-ordinator role. Highlight relevant experience and skills that match the job description, like your ability to manage customer expectations and build strong relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled complaints or improved customer service in the past.
Show Off Your Skills: Don’t forget to showcase your excellent communication skills and your proactive attitude. We love candidates who can challenge the status quo and come up with feasible solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Interaction Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Co-ordinator. Familiarise yourself with managing customer expectations, handling complaints, and maintaining stock levels. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively built relationships with customers or resolved conflicts in the past. Practising these scenarios will help you articulate your experiences clearly during the interview.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss times when you've challenged existing processes or implemented solutions that benefited both customers and the business. This shows that you can think critically and are not afraid to take ownership of your work.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you assess if the company is the right fit for you.
