At a Glance
- Tasks: Lead a high-performing team and deliver exceptional customer service in the automotive industry.
- Company: Join a respected automotive group with a commitment to excellence and growth.
- Benefits: Enjoy a competitive salary, bonuses, employee car scheme, and ongoing training.
- Other info: Clear career progression opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and driving team performance.
- Qualifications: Customer-facing experience preferred; motor industry knowledge is a plus.
Location: Milton Keynes
Salary: £32,000 + Bonus
Shift Pattern: Monday to Friday + 1 in 2 Saturdays
Lead a high-performing aftersales team with a respected and growing automotive group. Are you an experienced Service Advisor looking for your next challenge? Do you thrive on delivering exceptional customer service, developing teams, and driving departmental performance? If so, this could be the opportunity you've been waiting for.
Our client is a long-established and highly respected automotive group that prides itself on its people, customer-focused culture, and commitment to excellence. With a strong heritage and ambitious plans for the future, they are seeking a motivated and dynamic Service Manager to lead their Aftersales department and continue delivering outstanding customer experiences.
The Package
- £32,000 Basic Salary + Bonus
- Monday to Friday Working Hours
- 1 in 2 Saturday Rota
- Employee Car Scheme (following qualifying period)
- Life Assurance Cover
- Employee Assistance Programme & Wellbeing Support
- Ongoing Training & Development Opportunities
- Clear Career Progression within a Growing Automotive Group
The Role
As a Service Advisor, you will act as the key link between customers and the workshop team, ensuring all service and repair work is managed efficiently while delivering exceptional levels of customer care. You'll be responsible for keeping customers informed throughout their vehicle's journey, maintaining accurate records, and helping to create a seamless and professional aftersales experience.
Key Responsibilities
- Deliver a first-class customer experience throughout the service journey.
- Manage service bookings, customer enquiries, and vehicle handovers.
- Keep customers informed of repair progress and any additional work required.
- Maintain accurate and up-to-date electronic records.
- Work closely with the Workshop Team to ensure clear and effective communication.
- Support the delivery of a quality-focused culture, promoting first-time fixes wherever possible.
- Follow company and manufacturer service processes and standards.
- Develop strong customer relationships and encourage repeat business.
- Utilise available systems, tools, and training to continually develop your expertise.
About You
- Previous customer-facing experience is preferred.
- Experience within the motor industry would be advantageous.
- Strong communication and organisational skills.
- A professional, friendly, and customer-focused approach.
- Ability to work effectively in a busy, fast-paced environment.
- Confident using computer systems and maintaining accurate records.
- Full UK Driving Licence is essential.
If you're ready to join a forward-thinking dealership that values skill, commitment, and professional development, apply now with your up-to-date CV. Take your career to the next level with a brand that leads the way in innovation and customer satisfaction.
