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For Companies At a Glance
- Tasks: Engage with customers and provide top-notch support for their queries.
- Company: Join a dynamic team in a supportive work-from-home environment.
- Benefits: Earn £12.21 per hour, paid weekly, with full training provided.
- Why this job: Make a real difference by enhancing customer experiences without sales pressure.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Great opportunities for career progression and personal growth.
The predicted salary is between 12 - 16 £ per hour.
Must live in Manchester
Role Profile:
- Hourly Rate: £12.21ph - Paid Weekly
- Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm
- Paid Training: Full time training 9am - 5pm
Role Overview:
We are looking for confident, energetic individuals for a Customer Service role in the Manchester area. This role involves taking inbound Customer Service calls; no Sales!
As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience.
Our client is looking for a confident communicator.
This is an amazing opportunity with possibilities of progression and growth.
Responsibilities:
- Build rapport with customers in a consultative manner
- Listen to the customers needs to ensure a positive and unique solution to their queries
- Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
- Ensure all administration is completed accurately
Customer Service Experience is required for this position.
If you are interested, please apply now!
or email your CV to (url removed)
Customer Service Advisor - Working From Home in Manchester employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Working From Home in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor - Working From Home in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience. We want to see how you've built rapport with customers and handled queries in the past. Don’t just send a generic CV; personalise it for this role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and enthusiasm for the role. Let us know why you’re the perfect fit for our team and how you can contribute to a positive customer experience.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see your qualifications and experience at a glance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Interaction Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, services, and what sets them apart in the customer service industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Customer Service Advisor, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your communication skills and shows that you value their input.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to share specific examples from your past experience that highlight your problem-solving skills and ability to build rapport with customers.
✨Show Your Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability. Highlight your willingness to adapt to different schedules and your commitment to providing excellent service, no matter the time.
