At a Glance
- Tasks: Lead daily operations of temporary accommodation facilities and ensure high service standards.
- Company: Family-owned group with over 20 years of experience in temporary accommodation solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference by supporting families during challenging times.
- Qualifications: Proven leadership skills and experience in operational management.
The predicted salary is between 30000 - 34000 £ per year.
Interaction Milton Keynes are currently looking for an Operations Manager for one of our long-standing clients based in Newport Pagnell, Milton Keynes. The role is Monday to Friday 08:00 - 17:00, you must be able to drive and own your own car. You will be reporting to the Director of Operations.
About the company: County Rents and Exclusive Housing are part of a family-owned group providing the best solutions in temporary accommodation for local authorities and national agencies. They currently support over 1800 households during difficult times for them and are a trusted provider with over 20 years of experience.
Job Overview: We are seeking an experienced and dynamic Operations Manager to oversee the daily operations of our temporary accommodation facilities. The ideal candidate will be responsible for ensuring the smooth, efficient, and effective delivery of services, maintaining high standards of service delivery, compliance, and managing the operational team. This role requires a proactive individual with strong leadership skills, a focus on operational excellence, and the ability to adapt in a fast-paced environment.
Key Responsibilities:- Operational Management: Oversee day-to-day operations of temporary accommodation facilities, ensuring all services are delivered to a high standard. Implement and manage operational procedures, policies, and standards to ensure consistency and quality. Monitor and manage occupancy levels, maintenance repairs, and overall capacity planning.
- Team Leadership: Lead, motivate, and manage a diverse team, including front-line staff, external contractors, maintenance officers, and our service centre. Conduct regular training and development sessions to enhance team skills and knowledge. Foster a positive and collaborative work environment, encouraging high performance and staff retention.
- Customer Service: Ensure exceptional customer service is provided at all times, addressing and resolving customer issues promptly and effectively. Create a cross-function collaboration for complaint resolution. Develop and implement strategies to improve guest satisfaction and experience.
- Financial Management: Assessing and approving expenditures within agreed mandates and negotiate commercial terms. Monitor expenses and implement cost-saving measures without compromising service quality. Collaborate with the finance department to ensure accurate billing.
Operations Manger - Temporary Accomodation Solutions in London employer: Interaction Recruitment
Interaction Recruitment is an excellent employer, offering a supportive work culture that values teamwork and employee well-being. With competitive pay and flexible shifts, this role in Gateshead provides opportunities for personal growth and skill development, making it an ideal choice for those seeking meaningful employment in a dynamic environment.
