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- Tasks: Fix and support servers while collaborating with a dynamic team in a fast-paced data centre.
- Company: Join Bank of America, a leading global financial institution in London.
- Benefits: Earn £19.85 per hour plus overtime, with opportunities for career growth.
- Why this job: Gain hands-on experience with top tech brands like HP, Dell, and IBM.
- Qualifications: Technical skills in server management and a passion for problem-solving.
- Other info: Flexible shift patterns and a supportive environment for trainees.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Required: ASAP - Duration: rolling contract end of 26 and beyond
PAYE: Basic £19.85 per hour OT rates available at x1.5 & x2
Location: Bank of America: 2 King Edward Street - London EC1A 1HQ
Responsibilities:
- Break fix server engineer working on HP, Dell and IBM servers
- Server provisioning, rack, stack and configure servers
- Support trainee DC engineers when required
- Troubleshoot hardware faults and arrange replacements
- Install and decommission redundant equipment
- Provide expert hardware support
- Responsible for proactive updating of customer and resolution of service
- Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre
- Liaise with onsite support engineers and within other sites
- Manage all incoming calls and emails to the data centre support function
- Liaise with third party suppliers to report and escalate customer problems
- Respond to customers within agreed SLA
- Follow escalation processes; tickets to support management and other teams as required
- Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution
Working hours:
- Early - 07:00 to 14:30
- Late - 14:30 to 22:00
- Week night - 22:00 - 07:00
- Weekend day - 07:00 - 19:00
- Weekend night - 19:00 - 07:00
Data centre server engineers (London) employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data centre server engineers (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bank of America on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently talk about HP, Dell, and IBM servers, as well as troubleshooting techniques. Practice common interview questions to show off our expertise!
✨Tip Number 3
Showcase our teamwork skills! Since this role involves working closely with support teams, be ready to share examples of how we've collaborated effectively in past roles. It’s all about demonstrating that we can fit right in!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep track of our application status easily. Let’s get that foot in the door!
We think you need these skills to ace Data centre server engineers (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the Data Centre Server Engineer role. We want to see your expertise with HP, Dell, and IBM servers, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at StudySmarter. Share your passion for hardware support and how you can contribute to our high-quality customer service.
Showcase Your Troubleshooting Skills: In your application, give examples of how you've tackled hardware faults in the past. We love seeing problem-solving skills in action, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of HP, Dell, and IBM servers. Be ready to discuss your experience with server provisioning, troubleshooting hardware faults, and any relevant technical skills. This will show that you're not just familiar with the equipment but can also handle the challenges that come with it.
✨Show Team Spirit
This role requires close cooperation with support teams and onsite engineers. Prepare examples of how you've worked effectively in a team before, especially in high-pressure situations. Highlight your ability to communicate clearly and collaborate to resolve issues quickly.
✨Understand the SLA
Familiarise yourself with Service Level Agreements (SLAs) and how they impact customer service. Be ready to discuss how you would manage incoming calls and emails while ensuring timely responses. Showing that you understand the importance of SLAs will demonstrate your commitment to quality service.
✨Shift Flexibility
Since this position involves working on a shift rota, be prepared to discuss your availability and willingness to work different shifts, including weekends and nights. Emphasising your flexibility will show that you're ready to meet the demands of the role.
