Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-class IT support as the first point of contact for users.
- Company: Join a prestigious company with a supportive team environment.
- Benefits: Competitive hourly rate, overtime pay, and training provided.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Active SC Clearance and a positive attitude; prior tech knowledge is a plus.
- Other info: Flexible shifts and a diverse team welcoming all experience levels.
The predicted salary is between 15 - 22 £ per hour.
1st line analysts required in Nottingham & Milton Keynes for a 1 year rolling contract. Hourly rate is £19.44 + Overtime. Must have active SC Clearance.
An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns.
The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too.
Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages, we welcome applications from people beginning their IT career and also more experienced service desk professionals.
1st line analyst in London employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for 1st line analyst roles and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills and experiences effectively.
✨Tip Number 3
Show off your personality! When you get the chance to interview, let your enthusiasm shine through. Employers love candidates who are not only skilled but also bring a positive attitude to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to kickstart their IT careers.
We think you need these skills to ace 1st line analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in IT support or service desk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the 1st Line Analyst role and how your attitude and aptitude make you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: As a first point of contact, communication is key! In your application, give examples of how you've effectively communicated with others, whether it's resolving issues or providing support. We love seeing those skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Stuff
Even though prior technical knowledge isn't vital, having a basic understanding of common IT issues can really set you apart. Brush up on the basics of hardware and software, and be ready to discuss any relevant experience you have, even if it's just from personal projects or studies.
✨Show Your Attitude
This role values attitude and aptitude just as much as technical skills. Be prepared to demonstrate your enthusiasm for helping others and your willingness to learn. Share examples of how you've tackled challenges in the past, especially in customer service or team settings.
✨Understand the Role
Familiarise yourself with the responsibilities of a First Line Analyst. Think about how you would handle common IT requests and incidents. Being able to articulate your understanding of SLAs and incident management will show that you're serious about the position.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, shift patterns, and training opportunities. This not only shows your interest in the role but also helps you gauge if the company culture is the right fit for you.
