At a Glance
- Tasks: Provide first-line IT support and resolve customer queries efficiently.
- Company: Join a dynamic IT company in a modern service office.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Opportunity for growth within a supportive multilingual team.
- Why this job: Kickstart your career in IT while helping clients solve their tech issues.
- Qualifications: Fluent in English and Lithuanian with strong customer service skills.
The predicted salary is between 14.22 - 14.22 £ per hour.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough. We are seeking Lithuanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 40 per week, between 7am - 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £14.22 per hour
What's on offer:
- Competitive pay
- Overtime available (time and a half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we're looking for:
- Fluent in English and Lithuanian, both written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Organised and methodical approach to work
- Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for, please apply today or call for more information.
Lithuanian Speaking Customer Service Advisor employer: Interaction Recruitment
Join a dynamic and supportive team at a leading IT company in Peterborough, where your skills as a Lithuanian Speaking Customer Service Advisor will be valued and nurtured. With competitive pay, full training, and opportunities for career progression, you will thrive in a modern work environment that prioritises employee growth and satisfaction. Enjoy the benefits of weekly pay and overtime options while contributing to a culture of excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Lithuanian Speaking Customer Service Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Interaction Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Interaction Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Lithuanian Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Interaction Recruitment.
How to prepare for a job interview at Interaction Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Interaction Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Interaction Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
