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- Tasks: Deliver exceptional customer service and support operational excellence in a vibrant centre.
- Company: Dynamic organisation based in Oxford with a focus on customer experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Office-based role with a 9-month contract and potential for future opportunities.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
My client based in Oxford are currently recruiting for a Centre Operations Assistant to join their team on a 9 month contract basis. Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.
Location: Oxford
Hours: 40 hours between 8:30am - 17:30pm Monday to Friday
Salary: £(phone number removed) DOE
THIS IS AN OFFICE BASED ROLE.
- Deliver outstanding service experience to all stakeholders
- Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
- Proactively seek feedback and resolve customers queries at first touch
- Build relationships with customers through regular communication to ensure capture of any upselling opportunities
- Manage centre standards to the highest level
- Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
- Oversee customer move ins smoothly and in line with customer requirements
- Ad hoc duties as and when required by the General Manager
- Identify and upsell the services
Centre Operations Assistant in Lincolnshire employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Operations Assistant in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Centre Operations Assistant role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Bring your A-game and be ready to discuss how you can deliver that world-class customer experience!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. We can’t stress enough how important it is to articulate your thoughts clearly, especially when discussing your customer service skills and operational excellence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Centre Operations Assistant in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Centre Operations Assistant role. Highlight any customer service experience and operational tasks you've handled before, as this will show us you're a great fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering outstanding customer experiences and how you can support the General Manager in achieving operational excellence. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves building relationships with customers, make sure your application showcases your communication skills. Whether it's through your writing style or examples of past interactions, we want to see how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Interaction Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Centre Operations Assistant. Familiarise yourself with customer service principles and operational excellence, as these will be key topics during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about how you resolved queries or built relationships with customers, as this will demonstrate your ability to excel in the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing customer feedback or conducting pre-event inspections. Practising your responses can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready for the interviewer. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding operational compliance and customer experience.