At a Glance
- Tasks: Manage customer calls, convert enquiries into sales, and ensure smooth order fulfilment.
- Company: Well-established supplier of building materials with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Dynamic environment with excellent career progression opportunities.
- Why this job: Join a growing business where your contributions are valued and make a real impact.
- Qualifications: Experience in sales or customer service, strong communication skills, and CRM proficiency.
The predicted salary is between 32000 - 34000 £ per year.
An exciting opportunity has arisen for an experienced Sales & Customer Service Advisor to join a busy and well-established supplier of building materials based in Letchworth. This role is ideal for someone who enjoys building relationships over the phone, thrives in a fast‑paced environment, and is motivated by delivering excellent customer service while driving sales.
As part of a friendly and supportive branch team, you will play a key role in supporting sales by managing both inbound and outbound calls, converting enquiries into orders, and ensuring a smooth customer journey from enquiry through to delivery.
Key Responsibilities- Manage a high volume of inbound and outbound customer calls
- Identify customer needs and convert enquiries into sales
- Process orders, quotations, and amendments accurately
- Build strong relationships with both trade and retail customers
- Upsell and promote products to maximise sales opportunities
- Maintain accurate records using CRM and internal systems
- Work closely with internal teams to ensure efficient order fulfilment
- Contribute towards individual and team sales targets
- Previous experience in telesales, sales, or customer service
- Strong telephone manner with excellent communication skills
- Confident using CRM systems and Microsoft Office
- Target‑driven with a proactive and resilient approach
- Highly organised with the ability to multitask effectively
- A team player with a positive and flexible attitude
- Experience within a builders merchants or similar environment is highly desirable
Monday to Friday: 7:30 am – 5:00 pm
1 in 2 Saturdays: 8:00 am – 12:00 pm
- Competitive salary (£32,000 – £34,000 DOE)
- 25 days holiday + bank holidays + additional celebration day
- Company pension scheme
- Employee Assistance Programme & online GP access
- Ongoing training and career development opportunities
- Staff discounts
- Supportive team environment with real progression potential
This is a brilliant opportunity to join a respected and growing business where your contribution will be valued. You'll be part of a collaborative team, gain valuable product knowledge, and play a key role in helping customers find the right solutions for their projects.
Sales & Customer Service Advisor in Letchworth employer: Interaction Recruitment
Join a well-established supplier of building materials in Letchworth, where you will thrive in a supportive and collaborative team environment. With competitive salaries, generous holiday allowances, and ongoing training opportunities, this role as a Sales & Customer Service Advisor offers not just a job, but a pathway for personal and professional growth. Experience the satisfaction of building strong customer relationships while contributing to a respected business that values your input and fosters a culture of success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Advisor in Letchworth
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about building relationships over the phone, try role-playing with a friend or family member. Focus on being friendly, clear, and confident – it’ll make a huge difference!
✨Tip Number 3
Prepare some questions to ask during your call. This shows you're engaged and helps you understand how you can contribute to the team. Plus, it gives you a chance to highlight your sales skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales & Customer Service Advisor in Letchworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in sales or customer service, and don’t forget to showcase your strong telephone manner and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales & Customer Service Advisor role. Mention your passion for building relationships and how you thrive in fast-paced environments.
Showcase Your Achievements:When detailing your experience, focus on specific achievements. Did you exceed sales targets? Did you receive positive feedback from customers? Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Product
Before the interview, make sure you familiarise yourself with the products and services offered by the company. Being able to discuss specific building materials and how they can benefit customers will show your genuine interest and help you stand out.
✨Practice Your Pitch
Since this role involves a lot of communication, practice your telephone manner. You could even role-play common customer scenarios with a friend. This will help you feel more confident when it comes to managing calls and converting enquiries into sales.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or turned a negative situation into a positive one. Highlighting your ability to build relationships and provide excellent service will resonate well with the interviewers.
✨Be Ready for Role-Specific Questions
Expect questions that assess your sales techniques and how you handle objections. Think about how you would upsell products or manage a high volume of calls. Having clear strategies in mind will demonstrate your proactive approach and readiness for the role.
