At a Glance
- Tasks: Manage customer calls, convert enquiries into sales, and ensure smooth order fulfilment.
- Company: Established supplier of building materials with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Dynamic work environment with excellent career progression opportunities.
- Why this job: Join a growing business where your contributions are valued and make a real impact.
- Qualifications: Experience in sales or customer service, strong communication skills, and CRM proficiency.
The predicted salary is between 33000 - 33000 £ per year.
An exciting opportunity has arisen for an experienced Sales & Customer Service Advisor to join a busy and well-established supplier of building materials based in Letchworth. This is a fantastic role for someone who enjoys building relationships over the phone, thrives in a fast-paced environment, and is motivated by delivering excellent customer service while driving sales.
As part of a friendly and supportive branch team, you will play a key role in supporting sales by managing both inbound and outbound calls, converting enquiries into orders, and ensuring a smooth customer journey from enquiry through to delivery.
Key Responsibilities- Manage a high volume of inbound and outbound customer calls
- Identify customer needs and convert enquiries into sales
- Process orders, quotations, and amendments accurately
- Build strong relationships with both trade and retail customers
- Upsell and promote products to maximise sales opportunities
- Maintain accurate records using CRM and internal systems
- Work closely with internal teams to ensure efficient order fulfilment
- Contribute towards individual and team sales targets
- Previous experience in telesales, sales, or customer service
- Strong telephone manner with excellent communication skills
- Confident using CRM systems and Microsoft Office
- Target-driven with a proactive and resilient approach
- Highly organised with the ability to multitask effectively
- A team player with a positive and flexible attitude
- Experience within a builders merchants or similar environment is highly desirable
Monday to Friday: 7:30am – 5:00pm
1 in 2 Saturdays: 8:00am – 12:00pm
- Competitive salary (£32,000 – £34,000 DOE)
- 25 days holiday + bank holidays + additional celebration day
- Company pension scheme
- Employee Assistance Programme & online GP access
- Ongoing training and career development opportunities
- Staff discounts
- Supportive team environment with real progression potential
This is a brilliant opportunity to join a respected and growing business where your contribution will be valued. You’ll be part of a collaborative team, gain valuable product knowledge, and play a key role in helping customers find the right solutions for their projects.
Sales & Customer Service Advisor in Letchworth Garden City employer: Interaction Recruitment
Join a well-established supplier of building materials in Letchworth, where you will thrive in a supportive and collaborative team environment. With competitive salaries, generous holiday allowances, and ongoing training opportunities, this role as a Sales & Customer Service Advisor offers not just a job, but a pathway to meaningful career growth while making a real impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Advisor in Letchworth Garden City
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially in the building materials sector. This will help us show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, we recommend doing mock calls with friends or family. Focus on being clear, friendly, and confident – it’ll make a huge difference when you’re on the line with customers.
✨Tip Number 3
Prepare some questions for your interview. Asking about team dynamics or sales targets shows that you’re engaged and thinking about how you can contribute. Plus, it gives you a chance to see if the company is the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales & Customer Service Advisor in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in sales or customer service, and don’t forget to showcase your strong telephone manner and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales & Customer Service Advisor role. Mention your passion for building relationships and how you thrive in fast-paced environments.
Showcase Your Achievements:When detailing your experience, focus on specific achievements. Did you exceed sales targets? Did you receive positive feedback from customers? Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Product
Before the interview, make sure you familiarise yourself with the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Pitch
Prepare a brief pitch about your previous experience in sales and customer service. Highlight specific achievements, like how you converted enquiries into sales or built strong customer relationships. This will demonstrate your capability and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, practice your telephone manner. During the interview, be clear and articulate, and don’t hesitate to ask for clarification if you don’t understand a question. Good communication is key!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, sales targets, or training opportunities. It shows that you’re engaged and serious about the position.
