At a Glance
- Tasks: Lead and enhance operations in a dynamic contact centre environment.
- Company: Rapidly growing firm based in Yorkshire with a focus on operational excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Opportunity to travel between sites and shape the future of the team.
- Why this job: Make a real impact by driving performance and fostering a high-performance culture.
- Qualifications: 5+ years of senior leadership experience and strong interpersonal skills.
Our client is a rapidly growing firm based across the Yorkshire region. As part of their growth, they are currently recruiting for an Operations Manager. This is a wide varied role, but in the main, the Operations Manager is responsible for driving the company’s operational excellence across the entire, multi-functional contact centre team.
They are responsible for the day-to-day leadership, performance, and continuous improvement of the Contact Centre. The role will support in creating an operating environment aligned to the company’s culture and values, which maintains and drives continual improvement to service standards, quality, productivity and realises the full potential of the team, ensuring the delivery of exceptional client service while achieving client operational, financial, and people performance targets.
Working closely with the management function within the team, this role will support in driving operational efficiency, consistency, standardisation and delivery of a first-class legal service to clients as the company grows at pace (both organically and through acquisition). This role also has direct line management for the Senior Leadership team (currently 6 members).
The successful candidate will ensure delivery against key performance indicators (KPIs) and develop and maintain operational processes and procedures to drive consistency and efficiency. They will also foster a high-performance culture focused on accountability, engagement, and customer experience. The role will also support talent management, succession planning, and employee development initiatives whilst supporting direct reports in managing performance, attendance, and employee relation matters in line with company policies.
The successful candidate will:
- ideally have 5 years + of senior leadership experience
- have experience of changing working practices and culture
- be happy to travel between two Yorkshire sites
- have experience of performance managing under-performing personnel
- have a strong personality and not be 'afraid' of having difficult conversations with team members
Interaction Recruitment are working exclusively on this role and plan to put together a short-list by 10th July 2026.
Operations Manager in Leeds employer: Interaction Recruitment
Our client is an exceptional employer, offering a dynamic work environment in the heart of Yorkshire, where innovation and operational excellence are at the forefront. With a strong focus on employee development and a culture that values accountability and engagement, the Operations Manager will have ample opportunities to lead a talented team while driving continuous improvement and delivering outstanding client service. The company's commitment to growth, both organically and through acquisition, ensures that employees can thrive in their careers while contributing to meaningful change within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Leeds
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Interaction Recruitment.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Interaction Recruitment.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Operations Manager in Leeds
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Interaction Recruitment.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Interaction Recruitment. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Interaction Recruitment
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Interaction Recruitment, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Interaction Recruitment, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Interaction Recruitment could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Interaction Recruitment as they’re likely seeking a candidate who can enhance their workplace culture.
