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For Companies At a Glance
- Tasks: Engage with customers and provide top-notch support for their queries.
- Company: Dynamic company offering a supportive home working environment.
- Benefits: Competitive pay, paid training, and opportunities for career growth.
- Why this job: Join a friendly team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Flexible hours and a chance to work from home.
Must live in Leeds & must be able to travel to Morley for the first day.
Role Profile:
- Hourly Rate: £12.21ph - Paid Weekly
- Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm
- Paid Training: Full time training 9am - 5pm
Role Overview
We are looking for confident, energetic individuals for a Customer Service role in the Leeds area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth.
Responsibilities
- Build rapport with customers in a consultative manner
- Listen to the customers needs to ensure a positive and unique solution to their queries
- Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
- Ensure all administration is completed accurately
Customer Service Experience is required for this position. If you are interested, please apply now or send your CV to brooke.mcknight@interactionrecruitment.co.uk. Please do not call the local branch.
Customer Service - Home Working in Leeds employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Home Working in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the actual calls.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one for a customer. This will demonstrate your ability to handle queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team right away!
We think you need these skills to ace Customer Service - Home Working in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience. We want to see how you've built rapport with customers and handled queries in the past. Don’t just send a generic CV; personalise it for this role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and enthusiasm for the role. We love seeing candidates who are genuinely excited about joining our team, so let that passion come through!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Customer Service Advisor position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in this digital age!
How to prepare for a job interview at Interaction Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understanding what they offer will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, communication is key. Practise answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to get comfortable with the format.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service roles. Think of specific examples where you successfully resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle similar situations in this new role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and opportunities for growth. This shows that you're not just interested in the job, but also in how you can thrive within the company.
