At a Glance
- Tasks: Provide top-notch technical support and manage escalated issues in a dynamic environment.
- Company: Join a leading tech organisation that values innovation and customer service.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive work culture.
- Other info: Great career progression opportunities and a vibrant team atmosphere.
- Why this job: Make a real impact by helping customers maximise their tech experience.
- Qualifications: 3+ years in IT support with strong troubleshooting and communication skills.
The predicted salary is between 30000 - 35000 € per year.
Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough. This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued.
The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients.
The Role
This position goes beyond traditional IT support. You’ll be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services. Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities.
Key Responsibilities
- Technical Support & Systems Management
- Deliver 2nd line support for software applications and business systems
- Take ownership of escalated incidents through to resolution
- Investigate recurring technical issues and implement preventative solutions
- Assist with software updates, testing, and feature deployments
- Maintain internal support documentation and knowledge resources
- Monitor system performance and proactively identify risks
- Customer & Technical Account Support
- Act as a technical contact for key customer accounts
- Deliver onboarding and user training sessions
- Provide guidance on best practice system usage
- Monitor customer engagement and support retention initiatives
- Assist in maintaining excellent service delivery standards
- Work collaboratively to improve the customer experience
- Database & Data Support (Desirable)
- Support SQL database maintenance and integrity
- Write and optimise SQL queries for reporting and troubleshooting
- Assist with data audits, backups, and validation checks
- Investigate data discrepancies and support corrective actions
- Support data migration and configuration changes
Skills & Experience Required
- Minimum 3 years’ experience within IT, systems, or application support
- Strong knowledge of Windows Server environments and networking fundamentals
- Experience troubleshooting application and system-related issues
- Confident communication skills with the ability to manage customer relationships professionally
- Experience using ticketing/service management systems
- Strong analytical and problem-solving capabilities
- Ability to manage workload independently and prioritise effectively
Desirable Experience
- Office 365
- SharePoint
- Network administration
- SQL/database support
What’s on Offer?
- Competitive salary of £30,000 – £35,000 DOE
- Permanent full-time position
- Monday to Friday working hours (09:00 – 17:15)
- Ongoing training and development opportunities
- Career progression within a growing organisation
- Company laptop and mobile phone
- Company pension scheme
- Free on-site parking
- 20 days holiday plus bank holidays
Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting. A full UK driving licence is preferred. If you feel you have the necessary skillset and experience to step into this IT Support position then please apply, email, or call for a confidential chat.
IT Support Engineer employer: Interaction Recruitment
Join a forward-thinking technology-led organisation in Peterborough, where innovation meets exceptional customer service. As an IT Support Engineer, you'll benefit from a competitive salary, ongoing training, and clear career progression opportunities within a supportive work culture that values both technical expertise and personal growth. Enjoy the convenience of free on-site parking and a comprehensive benefits package while making a meaningful impact on business-critical systems.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to IT support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle escalated incidents effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and systems management. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've tackled technical issues and improved customer experiences in the past. We love a good story!
Show Off Your Technical Skills:Don’t forget to mention your knowledge of Windows Server environments, SQL databases, and any other relevant tech skills. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server environments and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your communication skills and ability to manage customer relationships. Think about times when you turned a frustrated customer into a satisfied one!
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle some hypothetical technical issues during the interview. Practice articulating your thought process clearly, as they’ll want to see how you approach problem-solving and whether you can think on your feet.
✨Familiarise Yourself with SQL and Data Management
If you have experience with SQL or database support, make sure to highlight it. Brush up on writing and optimising SQL queries, as well as any relevant data management practices, since these could come up in conversation.
