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- Tasks: Lead IT projects for diverse clients, from simple tasks to complex migrations.
- Company: Join a dynamic MSP team that values your skills and ideas.
- Benefits: Enjoy 22 days of annual leave, rising to 25, plus a company pension.
- Why this job: Make a real impact on clients' IT journeys while growing your career.
- Qualifications: 5+ years in IT support, preferably in an MSP environment, with strong tech knowledge.
- Other info: Hybrid work model available; tailored training paths provided.
The predicted salary is between 28800 - 67200 £ per year.
Job Title: Projects engineer 2/3rd line MSP Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 48k per annum DOE Benefits: 22 days AL rising to 25 + BHs + company pension Training: Tailored career path with industry vendor training. MUST HAVE EXPERIENCE WORKING AT AN MSP Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT · You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony. · Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether thats due to growth, business change or even an office move. WHO WE ARE LOOKING FOR · You have at least 5 years\’ experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems · You are patient, empathetic and able to communicate technical concepts to non- technical users.· You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. · You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH · Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail). · Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot. · Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration. · Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. · Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN. · Interest and exposure to security, including firewalls and Windows security for servers and workstations. IND-LET
IT Project engineer (msp) employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Project engineer (msp)
✨Tip Number 1
Make sure to highlight your experience in a multi-client, multi-disciplinary MSP environment during your conversations. This is crucial as it shows you understand the unique challenges and dynamics of working in such settings.
✨Tip Number 2
Familiarize yourself with the specific technologies mentioned in the job description, like Office 365, Intune, and Azure. Being able to discuss these tools confidently will demonstrate your readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully delivered IT projects in the past. Be ready to share stories that showcase your problem-solving skills and ability to work collaboratively with clients and team members.
✨Tip Number 4
Since exceptional customer service skills are emphasized, think of ways you've built rapport with clients in previous roles. Sharing these experiences can set you apart from other candidates.
We think you need these skills to ace IT Project engineer (msp)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and showcases your technical skills relevant to the job description, such as proficiency in Microsoft Office 365 and familiarity with Intune.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your passion for delivering IT projects and your ability to communicate technical concepts to non-technical users. Mention specific projects you've successfully delivered in the past.
Highlight Relevant Experience: In your application, clearly outline your 5+ years of experience in a commercial IT support environment, focusing on your roles and responsibilities in previous MSP positions.
Showcase Customer Service Skills: Demonstrate your exceptional customer service skills in your application. Provide examples of how you've built rapport with clients and resolved their issues effectively.
How to prepare for a job interview at Interaction Recruitment
✨Showcase Your MSP Experience
Make sure to highlight your experience working in a Managed Service Provider (MSP) environment. Be prepared to discuss specific projects you've delivered and the challenges you faced, as this will demonstrate your ability to thrive in a multi-client setting.
✨Communicate Technical Concepts Clearly
Since you'll be working with non-technical users, practice explaining complex technical concepts in simple terms. This skill is crucial for building rapport and ensuring that clients understand the solutions you provide.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in past roles. Discuss situations where you quickly built rapport with clients or resolved issues effectively, as this will show your commitment to client satisfaction.
✨Familiarize Yourself with Relevant Technologies
Brush up on your knowledge of Microsoft Office 365, Intune, Azure, and other relevant technologies mentioned in the job description. Being able to discuss these tools confidently will show that you're well-prepared for the role.
