At a Glance
- Tasks: Provide first-line IT support to Polish-speaking customers via phone and email.
- Company: Join a modern IT company in Peterborough with a supportive team.
- Benefits: Earn £14.22 per hour, with overtime and weekly pay.
- Other info: Flexible shifts and a chance to develop your tech skills.
- Why this job: Kickstart your IT career with full training and growth opportunities.
- Qualifications: Fluent in Polish and strong communication skills required.
The predicted salary is between 14.22 - 14.22 £ per hour.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Polish Speaking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills, a customer-focused approach and an interest in technology. Full training will be provided, making this role suitable for both experienced support advisers and candidates looking to develop their career within IT support.
The Details
- Location: Peterborough
- Hours: 37.5 hours per week, between 7am–7pm, with flexible shift rotation and occasional weekends
- Pay Rate: £14.22 per hour
- Start Date: Immediate
- Contract: Temporary to Permanent
What's on Offer
- Competitive hourly pay of £14.22 per hour
- Overtime opportunities paid at time and a half
- Full training and ongoing support
- Weekly pay
- Career progression within a growing IT team
- Temp of the Month reward vouchers
- Opportunity to develop your IT support and customer service skills
Key Responsibilities
- Providing first-line IT support to external customers via telephone and email
- Supporting Polish-speaking customers professionally and effectively
- Logging, tracking and accurately updating support tickets
- Troubleshooting basic hardware, software and network-related issues
- Escalating more complex technical issues where required
- Guiding customers through step-by-step technical solutions
- Maintaining accurate support documentation and knowledge base records
- Working collaboratively with colleagues within the service desk
- Supporting continuous improvement across the service desk
- Providing a consistently high level of customer service and building positive client relationships
The Ideal Candidate
- Fluent in Polish, both written and spoken
- Strong English communication skills
- Excellent customer service and communication skills
- Organised, reliable and methodical in your approach
- Previous call centre, customer service or technical support experience is beneficial
- Previous IT support experience is advantageous but not essential
- Comfortable troubleshooting basic technical issues
- Confident communicating with customers by telephone and email
- Comfortable working in a fast-paced, team-based environment
- A genuine interest in technology and developing a career in IT support
If you are Polish-speaking, enjoy helping customers and are interested in developing your career within IT support, we would love to hear from you. Apply today or contact Interaction Recruitment for further information.
IT Helpdesk Advisor - Polish Speaking employer: Interaction Recruitment
Interaction Recruitment is an excellent employer, offering a supportive work culture that values teamwork and employee well-being. With competitive pay and flexible shifts, this role in Gateshead provides opportunities for personal growth and skill development, making it an ideal choice for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Advisor - Polish Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Interaction Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Interaction Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Helpdesk Advisor - Polish Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Interaction Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Interaction Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Interaction Recruitment!
How to prepare for a job interview at Interaction Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
