Head Housekeeper

Location - Redditch, B98. Contract - Permanent, 40 hours per week. Salary - £35,009.60

Role overview: To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To take control and ownership for the management of the housekeeping department within the overall policies and controls established by the company and hotel General Manager, ensuring that the brand values and standards are delivered and budgeted profitability achieved.

Responsibilities

• Customer Focus: To ensure that the department creates a professional impression to customers and Team Members. To evaluate and act promptly and effectively on customer feedback received through any and all channels to achieve positive and consistent results. To consistently look for ways to improve customer service in your areas of responsibility. To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly. To organise and set up on-going deep clean schedules.
• Business Awareness: To be fully aware of budgeted and actual departmental financial targets, including revenue, stock levels, average spends and departmental profits. To control and monitor payroll costs for the department by allocating labour resources in line with forecasted business levels through payroll management. To be fully aware of and control departmental operating costs in line with forecasted business levels. To manage/control purchasing in department by effective use of the relevant purchasing system in use at any one time. To control all linen stocks and levels, ensuring linen costs are controlled in accordance with hotel procedures. To ensure efficient stores procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with hotel business. To carry out stock takes as required. To ensure all charges are raised for laundry and dry cleaning services, where appropriate. To assist with the preparation of Housekeeping budgets. To update price comparisons of all Housekeeping sundry items. To maintain good effective working relationships with linen/laundry suppliers where appropriate.
• People Management: To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel. To maintain effective communication within your team by holding regular team meetings and attending hotel meetings when required. To compile the department Training Plan to meet the hotel business objectives and develop Team Members. To carry out quality training and development in a systematic and professional way in order to meet the needs of the business and assist in individual Team Member's personal development. To ensure all training is recorded and all Team Members complete the Company Induction programme including E Learning and are consistently coached and appraised on a one to one basis. To carry out six monthly performance reviews with Team Members and act according to feedback, using Company guidelines. To set clear objectives for department Team Members linked with the hotel business plan. To recruit departmental Team Members up to supervisory level in line with the Company recruitment procedures. To correct unacceptable behaviour and performance in line with the Company disciplinary procedures. To continually coach and counsel Team Members and colleagues.

If interested, APPLY NOW! Alternatively, please send a copy of your CV.