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- Tasks: Be the first point of contact for IT issues and provide top-notch customer service.
- Company: Join a dynamic recruitment agency with a focus on IT support.
- Benefits: Earn £19.44 per hour plus overtime on a rolling contract.
- Why this job: Kickstart your career in IT with training and hands-on experience.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Great opportunity for growth in a supportive team environment.
The predicted salary is between 19 - 22 £ per hour.
A recruitment agency is seeking SC Cleared First Line Analysts for a Service Desk team in Nottingham or Milton Keynes. The role involves providing excellent service as the first point of contact for IT-related issues, fulfilling requests promptly, and potentially assisting with incident management.
Ideal candidates will demonstrate strong customer service skills and an eagerness to learn, as training will be provided. This position offers an hourly rate of £19.44 plus overtime, on a rolling contract basis.
SC-Cleared First Line Service Desk Analyst | Nottingham/MK in England employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC-Cleared First Line Service Desk Analyst | Nottingham/MK in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in service desks. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common IT issues and customer service scenarios. We want you to shine as the first point of contact, so practice your responses to typical questions that might come up.
✨Tip Number 3
Show off your eagerness to learn! During interviews, highlight any relevant training or certifications you've pursued. It’s all about demonstrating that you’re ready to dive into the role and grow with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace SC-Cleared First Line Service Desk Analyst | Nottingham/MK in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant IT experience. We want to see how you can bring your unique flair to our Service Desk team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the role and how your eagerness to learn makes you a perfect fit for our team.
Show Off Your Communication Skills: As a First Line Analyst, communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Stuff
Make sure you brush up on common IT issues and solutions. Familiarise yourself with the types of problems a Service Desk Analyst might encounter, as well as the tools and software typically used in the role. This will show your eagerness to learn and your readiness to tackle challenges head-on.
✨Customer Service is Key
Since this role is all about providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a positive attitude, even under pressure.
✨Ask Questions
Prepare some thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on articulating your thoughts clearly and confidently. Practising common interview questions can help ease any nerves and ensure you present yourself in the best light possible.
