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- Tasks: Lead a dynamic hire team and ensure top-notch customer satisfaction.
- Company: Join a forward-thinking company in the hire industry.
- Benefits: Enjoy a competitive salary, generous holiday, and career growth opportunities.
- Other info: Participate in fun company events and wellbeing initiatives.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in hire management and strong communication skills are essential.
The predicted salary is between 36000 - 36000 £ per year.
Location: Kettering area, Northamptonshire.
Reporting to: National Hire & Sales Manager.
Salary: £36k.
Hours: Monday to Friday, 40 hours per week (flexible between 07:00 - 18:00). Additional hours may be required to fulfil the needs of the role.
Responsibilities:
- Work collaboratively with the Hire Desk team to support hire operations nationwide.
- Manage the day-to-day activity of a hire department, ensuring high levels of customer satisfaction.
- Oversee all aspects of short-term hire including scheduling, customer communication, transport bookings, quotations, and invoicing.
- Lead and support the team to ensure all hire administration is accurate and completed on time.
- Build and maintain strong relationships with suppliers, identifying cross-hire opportunities.
- Develop strong customer relationships and resolve issues quickly and effectively.
- Take ownership of day-to-day operational challenges.
- Work closely with Service and Sales teams to ensure a seamless customer experience.
- Ensure compliance with internal CRM systems and support ongoing process improvements.
- Develop, mentor, and support team members to achieve business objectives and KPIs.
About You:
- Extensive knowledge and experience within forklifts, materials handling equipment, or plant hire.
- A proactive and customer-focused approach.
- Strong organisational and administrative skills.
- Excellent communication skills, both telephone and face-to-face.
- Experience using Microsoft 365 and ERP/CRM systems (e.g. Protean).
- Proven experience managing a team.
- Previous experience within the materials handling service or hire industry (essential).
What’s on Offer:
- Competitive salary.
- 24 days holiday + bank holidays.
- Statutory pension contribution.
- Career development opportunities - our client is committed to investing in their people.
- Company social events.
- Wellbeing initiatives, including group fitness sessions.
- Additional employee perks and benefits.
If you are an experienced Hire professional looking to take the next step in your career, we would love to hear from you.
Hire Manager in England employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hire industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in materials handling or plant hire. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to articulate your thoughts clearly is key. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Hire Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Manager role. Highlight your experience in managing teams and your knowledge of the hire industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've tackled challenges in previous jobs, especially in customer service and team management.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of forklifts, materials handling equipment, and plant hire. The interviewers will likely ask you specific questions about your experience, so be ready to share examples that highlight your expertise.
✨Showcase Your Leadership Skills
As a Hire Manager, you'll need to demonstrate your ability to lead and support a team. Prepare to discuss your previous management experiences, focusing on how you've developed and mentored team members to achieve their goals.
✨Customer Focus is Key
This role requires a proactive and customer-focused approach. Think of instances where you've resolved customer issues effectively or built strong relationships with clients. Be ready to share these stories to show your commitment to customer satisfaction.
✨Familiarise Yourself with CRM Systems
Since the job involves compliance with internal CRM systems, it’s a good idea to familiarise yourself with tools like Microsoft 365 and ERP/CRM systems. If you have experience with Protean or similar software, make sure to mention it during the interview.