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- Tasks: Provide top-class IT support as the first point of contact for users.
- Company: Join a prestigious company with a supportive team environment.
- Benefits: Competitive hourly rate, overtime pay, and training provided.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Active SC Clearance and a positive attitude; prior tech knowledge is a plus.
- Other info: Flexible shifts in a dynamic team setting, welcoming all experience levels.
The predicted salary is between 15 - 22 £ per hour.
1st line analysts required in Nottingham & Milton Keynes for a 1 year rolling contract. Hourly rate is £19.44 + Overtime. Must have active SC Clearance.
An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns.
The primary duties will include:
- Receiving and fulfilling Requests within agreed SLAs
- Providing limited Incident Management support
Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages, and we welcome applications from people beginning their IT career as well as more experienced service desk professionals.
1st line analyst in England employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line analyst in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working as 1st line analysts. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common IT issues and solutions. We want you to shine as the first point of contact, so knowing your stuff will help you stand out!
✨Tip Number 3
Show off your soft skills! Since attitude and aptitude are key, be ready to demonstrate your problem-solving abilities and how you handle customer interactions during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st line analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the 1st line analyst role. We want to see how your background fits with our needs, so don’t be shy about showcasing your IT knowledge or any customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, and let us know what makes you a great fit for the position.
Show Off Your Attitude: We value attitude just as much as technical skills! In your application, share examples of how you've tackled challenges or provided excellent service in the past. This will help us see your potential beyond just the qualifications.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we receive all your details without any hiccups. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Interaction Recruitment
✨Know Your Stuff
Brush up on your technical knowledge, especially around common IT issues and troubleshooting. Even if you’re not expected to be a tech whiz, having a basic understanding of hardware and software will show that you're keen and ready to learn.
✨Show Your Attitude
Since attitude and aptitude are key for this role, be sure to convey your enthusiasm for helping others. Share examples from your past experiences where you've provided excellent customer service or resolved issues effectively.
✨Understand the Role
Familiarise yourself with the responsibilities of a First Line Analyst. Be prepared to discuss how you would handle requests within SLAs and what steps you would take to manage incidents, even if it’s just theoretical.
✨Ask Questions
Prepare some thoughtful questions about the team dynamics and the training process. This shows that you’re genuinely interested in the role and want to ensure it’s the right fit for both you and the company.
