At a Glance
- Tasks: Coordinate engineers, manage schedules, and ensure efficient service delivery.
- Company: Dynamic service operation in Wakefield with a fast-paced environment.
- Benefits: Competitive salary, hands-on role, and opportunities for real impact.
- Other info: Join a team where every day brings new challenges and growth opportunities.
- Why this job: Be the key player in delivering excellent service and solving challenges daily.
- Qualifications: Experience in coordinating engineers and strong organisational skills required.
Location: Wakefield, WF2 – Fully Office Based
Hours: Monday to Friday, 08:00 – 17:00
Salary: £28,000 – £32,000
We are looking for an experienced Engineering Service Coordinator to join a busy, fast-paced service operation based in Wakefield. This is a hands-on coordination role where you will be responsible for managing engineers, organising their schedules and allocating jobs across a range of industrial and commercial sites. You will need to be comfortable working in a reactive environment, managing changing priorities and making sure engineers are in the right place, at the right time, with the right information.
You will coordinate three key areas of the business: PPM (planned preventative maintenance), reactive service and installations.
Key Responsibilities- Manage and coordinate a team of field engineers, including their daily schedules, workloads and availability.
- Plan and allocate engineers to planned maintenance, reactive call-outs and installation jobs across industrial and commercial sites.
- Manage engineer diaries, appointments and travel to ensure resources are used efficiently.
- Respond quickly to urgent jobs and changing client requirements, regularly rescheduling engineers when priorities change.
- Act as a key point of contact for clients, providing professional, proactive and timely updates.
- Coordinate reactive repairs from initial client call through to engineer attendance and completion.
- Plan and schedule PPM works, ensuring maintenance is completed within agreed timescales.
- Coordinate installation works, including site surveys, quotations, purchasing and subcontractor requirements.
- Liaise closely with engineers to ensure they have the correct job details, parts, equipment and access information.
- Coordinate suppliers and subcontractors where required.
- Monitor outstanding jobs and ensure works are completed and closed down correctly.
- Work closely with the sales and purchasing teams to ensure a smooth service from quotation through to completion.
- Maintain accurate records of jobs, engineer activity and client requirements.
- Manage competing priorities while maintaining excellent customer service.
- Ensure work is delivered efficiently and with commercial awareness, protecting margins wherever possible.
We are looking for someone who has previous experience coordinating or scheduling engineers. You must be confident managing multiple engineers and their diaries, allocating jobs and dealing with last-minute changes in a busy service environment.
You will ideally have:
- Proven experience in engineering, field service, maintenance or technical scheduling.
- Experience managing engineer workloads, diaries and job allocation.
- Experience scheduling engineers to customer sites, ideally within an industrial, commercial, facilities, engineering or maintenance environment.
- Strong organisational skills and the ability to prioritise effectively.
- Experience working in a reactive, deadline-driven environment.
- Excellent communication skills and confidence dealing with both engineers and customers.
- The ability to remain calm and make decisions when priorities change.
- Good commercial awareness and an understanding of costs, margins and efficient resource planning.
- Strong attention to detail and excellent administration skills.
This role could suit someone who has previously worked as a:
- Engineering Coordinator
- Engineering Scheduler
- Service Coordinator
- Service Scheduler
- Maintenance Coordinator
- Maintenance Scheduler
- Field Service Coordinator
- Field Engineer Scheduler
- Service Delivery Coordinator
- Contract Coordinator
- Engineering Planner
- Resource Planner
Experience directly coordinating field engineers is essential. This is not a general administration role — you will be responsible for managing engineer schedules, allocating work and ensuring jobs are delivered efficiently.
Why Join?This is a key role within a busy service-based business where every day brings different challenges. You'll have real responsibility for the successful deployment of engineers and the delivery of work to customers, with the opportunity to make a genuine impact on service levels and operational efficiency.
If you're an experienced Engineering Coordinator, Service Scheduler or Maintenance Coordinator who enjoys working at pace, managing engineers and solving problems, we'd love to hear from you. Apply now to become part of the team.
Engineering Service Coordinator employer: Interaction Recruitment
Interaction Recruitment is an excellent employer, offering a supportive work culture that values teamwork and employee well-being. With competitive pay and flexible shifts, this role in Gateshead provides opportunities for personal growth and skill development, making it an ideal choice for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Service Coordinator
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Engineering Service Coordinator role you’re after at Interaction Recruitment.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Interaction Recruitment a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Interaction Recruitment.
✨Apply Through Company Websites
When you spot a role like Engineering Service Coordinator at Interaction Recruitment, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Engineering Service Coordinator
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Engineering Service Coordinator, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Interaction Recruitment a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Interaction Recruitment specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Interaction Recruitment
✨Brush Up on Core Engineering Principles
Before heading into the interview with Interaction Recruitment, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Interaction Recruitment want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
