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- Tasks: Join us as a Customer Service Advisor, handling orders and customer queries daily.
- Company: Be part of a leading Safety Workwear firm with over 35 years of experience.
- Benefits: Enjoy 28 days holiday, regular salary reviews, and a comprehensive pension plan.
- Why this job: This role offers career growth, ongoing training, and a chance to work on diverse projects.
- Qualifications: Strong organizational skills and effective communication are key; must be computer literate.
- Other info: Work full-time, Monday to Friday, in a supportive team environment.
Role: Customer Service Advisor Salary: £28,000 per annum Hours: 40 hours per week 08.00-17.00 Monday-Friday Location: Northampton, Northamptonshire Job type: Full time, Permanent Interaction have partnered with a long standing & established Safety Workwear firm based in Northamptonshire. The client offers over 35 years of experience & specialises in supplying innovative products and services to organisations throughout the UK and Europe. The client offers encouragement for career progression, ongoing training & development. The package: · 28 days holiday, inclusive of bank holidays · Regular Salary/Package Reviews based on performance – Quarterly · Comprehensive Pension & Life Insurance Plan · Company events & Meals out · A unique variety of projects across progressive & worldwide industries. The Role: · General processing of orders, quotations, account setups and order entry. · Responding to customer enquiries and resolving queries via email, phone, live chat and other methods within agreed timeframes. · Making outbound account care calls to existing customers to offer alternative products etc. · Monitoring back orders and communicating lead times to customers. · Managing estimated delivery dates and customer expectations. · Processing of orders via WEB, setting up and managing ordering portal, and encouraging as many customers as possible to order via this method. Secondary methods for order processing are via e-mail/verbal. · Raising returns and collections. · Logo setups. · Ensuring internal KPIs are met. · Any other duties as required by your Line Manager. Requirements: · Strong organisational skills, disciplined approach, accuracy and attention to detail. · Ability to work under pressure, follow tasks through to completion, team player but able to use and work on own initiative. · Must be computer literate. · Ability to get on well with colleagues and customers. · Effective communication skills – verbal, written and listening. · Desire too offer service excellence to both internal and external customers. · Positive attitude. Similar roles may include: Customer service, Assistant, Customer Advisor, Interaction Recruitment have specialist consultants across most industries within the UK, including but not limited to, Finance & IT, Technical & Engineering, Industrial, Commercial and Hospitality. We offer both temporary and permanent support. For more information regarding the position or to discuss any other opportunities, you can reach us on (phone number removed) or email me (url removed) Commutable from: Cambridge, St Neots, March, Peterborough, Somersham, Newmarket, Ely, Dunstable, Luton, Bury St Edmunds, Milton Keynes, Northampton Thank you for taking the time, we hope to speak to you soon
Customer Services Advisor employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your genuine interest in the role during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be interacting with customers through various channels, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to work under pressure and meet internal KPIs.
✨Tip Number 4
Demonstrate a positive attitude and a desire for service excellence. Employers are looking for candidates who not only have the skills but also the right mindset to provide exceptional customer service.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Advisor. Highlight your experience in processing orders, handling customer inquiries, and managing expectations in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your strong organizational skills, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to provide service excellence. Mention specific examples from your past experiences that demonstrate your effective communication skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Interaction Recruitment
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. Practice answering common questions clearly and concisely, and consider how you can convey complex information in an easy-to-understand manner.
✨Highlight Your Organizational Skills
The role requires strong organizational skills and attention to detail. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will show that you can handle the demands of the job effectively.
✨Demonstrate Your Problem-Solving Abilities
Customer service often involves resolving issues. Think of specific instances where you faced challenges and how you overcame them. Sharing these stories will illustrate your ability to think on your feet and provide excellent service under pressure.
✨Express Your Desire for Service Excellence
Make it clear that you are passionate about providing exceptional service to both internal and external customers. Discuss what service excellence means to you and how you have gone above and beyond in previous roles to ensure customer satisfaction.
