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For Companies At a Glance
- Tasks: Support the service team and enhance customer experience through effective communication and organisation.
- Company: Premium multi-vendor service and repair organisation based in Corby.
- Benefits: Competitive salary of £24,500 and opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong organisational skills, excellent customer service, and experience with Excel.
- Other info: Fast-paced environment with a focus on teamwork and efficiency.
The predicted salary is between 19500 - 26500 £ per year.
Overview
Job Title: Customer Service Assistant
Location: Corby
Salary: £24,500
My Corby-based client are a premium multi-vendor service and repair organisation. Reporting to the Finance Manager, the Customer Services Assistant is responsible for collating the work of all customer facing employees, ensuring everyone is working towards the same goals and objectives, and acting as liaison between Service Team Management, Sales Team Management and Client/Suppliers to ensure maximum efficiency and elevated client experience.
Responsibilities
- Contract management
- Create tasks for preventative maintenance visits
- Schedule preventative maintenance site visits
- Create and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries
- Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities
- Ensure that contracted service levels are met
- Collate and monitor work of the service team
- Carry out case reviews with management team ensuring timely resolution of service cases
- Prioritise service cases highlighting most urgent to Technical Manager for immediate resolution
- Manage calibration of team members testing equipment to ensure no downtime
- Support and collate information from the service team to provide relevant and timely information for the Senior Management Team
- Ad hoc administration tasks as required
Person Specification
- Essential:
- Well organised with a methodical approach to work
- Excellent customer service
- Assertive with a cheery demeanour
- Be able to work under pressure
- Ability to be a key team player within a small team
- Self-motivated
- Experience of working with Excel and service centre software
Application
If you wish to be considered for this role, please submit your CV and we will call you to discuss the role in more detail.
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Customer Service Assistant employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially around customer service and teamwork. We want you to shine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Assistant role. Highlight your organisational skills and customer service experience to show us you’re the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team and how your background aligns with the responsibilities listed in the job description. Keep it friendly and professional!
Showcase Your Team Spirit: Since we value teamwork, don’t forget to mention any experiences where you’ve successfully collaborated with others. We love seeing how you can contribute to our small but mighty team!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get in touch with you about the next steps!
How to prepare for a job interview at Interaction Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with tasks like contract management and scheduling site visits. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires a methodical approach, be ready to discuss how you stay organised. Share specific examples from your past experiences where your organisational skills made a difference, especially in high-pressure situations. This will highlight your ability to manage multiple tasks effectively.
✨Demonstrate Your Customer Service Skills
Customer service is key for this position, so prepare to share stories that showcase your excellent customer service abilities. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will illustrate your assertive yet cheery demeanour.
✨Be Ready for Teamwork Questions
As a key team player, you'll need to show how well you work with others. Prepare for questions about teamwork and collaboration. Have examples ready that demonstrate your ability to support colleagues and contribute to a positive team environment, especially in a small team setting.