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For Companies At a Glance
- Tasks: Engage with customers and provide top-notch support for their queries.
- Company: Dynamic company offering a supportive work-from-home environment.
- Benefits: Competitive pay, flexible hours, and paid training.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Great opportunities for career progression and personal growth.
The predicted salary is between 12 - 16 £ per hour.
Overview
Customer Service Advisor – HOME WORKING
Must live in Leeds & must be able to travel to Morley for the first day.
Role Profile:
- Hourly Rate: £12.21ph - Paid Weekly
- Hours: Full Time, Monday - Friday, fully flexible between 8am-6pm
- Paid Training: Full time training 9am - 5pm
Role Overview
We are looking for confident, energetic individuals for a Customer Service role in the Leeds area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries and ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth.
Responsibilities
- Build rapport with customers in a consultative manner
- Listen to the customers needs to ensure a positive and unique solution to their queries
- Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
- Ensure all administration is completed accurately
Customer Service Experience is required for this position. If you are interested, please apply now or send your CV to Jack.prendergast@interactionrecruitment.co.uk
Customer Service Advisor - WFH employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - WFH
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the actual calls.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one for a customer. This will demonstrate your ability to handle queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor - WFH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've built rapport with customers and handled queries in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. We love seeing genuine passion for customer service, so let that personality come through!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Interaction Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understanding what they offer will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Customer Service Advisor, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and can engage effectively with customers.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to share examples from your past experience that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Show Your Personality
This role requires a confident communicator, so let your personality shine through! Be enthusiastic and approachable during the interview. A positive attitude can make a big difference in how you're perceived.
