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- Tasks: Engage with customers and provide exceptional support for their queries.
- Company: Dynamic company offering a supportive work-from-home environment.
- Benefits: Competitive hourly rate, paid training, and flexible working hours.
- Other info: Great opportunities for career progression and personal growth.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Previous customer service experience is essential.
Customer Service Advisor – HOME WORKING
Must live in Newcastle
Overview
Role Profile:
Hourly Rate: £12.21ph – Paid Weekly
Hours: Full Time, Monday – Friday; must be fully flexible between 8am-6pm
Paid Training: Full time training 9am – 5pm
Note: This role involves taking inbound Customer Service calls; no Sales.
Role Description
We are looking for confident, energetic individuals for a Customer Service role in the Newcastle area. As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth.
Responsibilities
- Build rapport with customers in a consultative manner
- Listen to the customers needs to ensure a positive and unique solution to their queries
- Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
- Ensure all administration is completed accurately
Qualifications
- Customer Service Experience is required for this position
If you are interested, please apply now!
or email your CV to Brooke.mcknight@irweb.co.uk
INDCCP
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Customer Service Advisor- WFH employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- WFH
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the actual calls.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your ability to handle queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor- WFH
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with customers.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience and skills that match the job description, especially your ability to engage with customers and provide exceptional service.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Interaction Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understanding what they offer will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Customer Service Advisor, listening is key. During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also demonstrate your ability to engage with customers effectively.
✨Showcase Your Communication Skills
Since the role requires confident communication, prepare examples from your past experiences where you successfully resolved customer queries. Highlight how you built rapport and provided solutions, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle difficult customers or tricky queries, and be ready to explain how you managed those situations while maintaining professionalism.