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- Tasks: Engage with customers, listen to their needs, and provide tailored solutions.
- Company: Join a dynamic team focused on delivering top-quality customer experiences.
- Benefits: Earn £12.21 per hour, with weekly pay and potential for permanent employment.
- Why this job: Perfect for those who love helping others and want to build valuable skills.
- Qualifications: Great communication skills and a passion for customer service; contact centre experience is a plus.
- Other info: Work weekends from 8am to 5pm, ideal for students or those seeking flexible hours.
Make sure to apply with all the requested information, as laid out in the job overview below. Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience.
Employment Type: Full-time temporary to permanent position.
Pay: £12.21 per hour, paid weekly.
Working Hours: 8am – 5pm Saturday & Sunday
Responsibilities of a Customer Service Representative:
- Build rapport with customers in a consultative manner
- Listen to the customer's needs to ensure a positive and unique solution to their queries
- Provide exceptional customer service by demonstrating in-depth knowledge of the services & products the company provides.
- Communicating with customers and clients via live chat platforms.
The key skills / experience that we are looking for are:
- Excellent customer service skills
- Great team player
- 6 months Contact Centre background [not essential]
- Strong communication skills
If this sounds like something you would be interested in, then please click APPLY NOW.
Customer Service Advisor - Weekends employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Weekends
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with customers via live chat, try role-playing scenarios with friends or family to enhance your ability to listen and respond to queries in a friendly manner.
✨Tip Number 3
Showcase your teamwork abilities. Think of examples from past experiences where you've worked well in a team, as this is a key quality they're looking for in a Customer Service Advisor.
✨Tip Number 4
Be prepared to discuss your approach to customer service. Reflect on what exceptional service means to you and how you can apply that philosophy in your role, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor - Weekends
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise any experience you have with live chat platforms or contact centres, even if it's not essential.
Write a Strong Cover Letter: Include a cover letter that showcases your passion for customer service. Mention specific examples of how you've built rapport with customers and provided tailored solutions in previous roles.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Make sure all requested documents are included and that your contact details are correct.
How to prepare for a job interview at Interaction Recruitment
✨Know the Company and Its Services
Before your interview, take some time to research the company and its services. Understanding what they offer will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you successfully resolved a customer's issue or went above and beyond to provide excellent service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication, which is crucial for a Customer Service Advisor.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing scenarios during the interview. This is a common practice for customer service positions. Prepare by thinking about how you would handle various customer interactions and be ready to demonstrate your problem-solving skills.
