At a Glance
- Tasks: Be the calm voice for customers in breakdown situations, providing solutions and reassurance.
- Company: Join RAC, a leading name in roadside assistance with a supportive team culture.
- Benefits: Earn £12.71 per hour plus uncapped bonuses, with flexible hours and training provided.
- Other info: Ongoing temporary position with opportunities for growth in a dynamic environment.
- Why this job: Make a real difference by helping people in stressful situations and enhancing their experience.
- Qualifications: Customer service experience is a plus; strong problem-solving and communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
£12.71 per hour plus uncapped bonus
25 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts)
Ongoing Temporary Position
Office based – At our iconic Bescot Headquarters
Training Provided – 2 weeks Monday to Friday training
Be the difference when it matters most
When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in: As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.
What you’ll be doing:
- Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
- Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
- Managing the situation end-to-end, from the first call through to resolution
- Keeping members informed with clear, proactive updates so they always know what’s happening
What we’re looking for:
- Experience in delivering stand‑out customer service under pressure (contact centre experience is helpful, but not essential)
- The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
- Strong problem-solving skills and sound judgement under pressure
- Confidence using multiple systems and handling information accurately
- A proactive mindset - you take ownership and see things through
Customer Service Advisor - RAC employer: Interaction Recruitment
At RAC, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and employee growth. Our iconic Bescot Headquarters provides a dynamic environment where you can develop your skills through comprehensive training and enjoy the benefits of uncapped bonuses, all while making a meaningful impact in our members' lives during their most challenging moments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - RAC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Interaction Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Interaction Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - RAC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Interaction Recruitment.
How to prepare for a job interview at Interaction Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Interaction Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Interaction Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
