At a Glance
- Tasks: Handle inbound calls and assist customers with vehicle breakdowns.
- Company: Join the RAC, a leading name in the motoring industry.
- Benefits: Earn £12.71 per hour plus bonuses, with flexible evening shifts.
- Other info: Enjoy a supportive work environment with great transport links.
- Why this job: Make a difference by helping customers in their time of need.
- Qualifications: Strong communication skills and previous call centre experience required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.
Role
- Handling inbound calls
- Arranging call outs
- Dealing with distressed or upset customers
Requirements
- Strong communication skills
- Call centre experience
- Calm under pressure
- Happy working in a fast paced environment
Customer Service Advisor - Part Time Evenings employer: Interaction Recruitment
The RAC is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible part-time evening shifts and a competitive hourly rate, employees benefit from a monthly bonus and the convenience of free on-site parking, making it an ideal workplace for those seeking a rewarding role in customer service within the motoring industry. The company's commitment to training and career progression ensures that staff have ample opportunities to grow and thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time Evenings
✨Tip Number 1
Get to know the company! Research RAC and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and calm. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready for tough questions! Prepare for scenarios where you might need to deal with upset customers. Think about how you would handle these situations and communicate your thought process clearly.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're proactive and keen on joining the RAC team. Don’t miss out!
We think you need these skills to ace Customer Service Advisor - Part Time Evenings
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any call centre roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've handled tough situations in the past – we love a good story!
Show Off Your Communication Skills:Since this role involves handling calls from distressed customers, it's crucial to demonstrate your strong communication skills. Make sure your application is clear, concise, and free of errors – we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Interaction Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the RAC and its services. Understanding their mission, values, and recent news will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Since you'll be dealing with distressed customers, think of examples from your past experiences where you've successfully handled tough situations. Be ready to share these stories during the interview to demonstrate your problem-solving skills.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practise speaking clearly and calmly about complex topics. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts under pressure.
✨Show Your Enthusiasm for the Role
Let your passion for customer service shine through! Share why you enjoy helping others and how you thrive in fast-paced environments. This enthusiasm can set you apart from other candidates and show that you’re a great fit for the team.
