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- Tasks: Engage with customers, handle calls, and provide top-notch service about RAC policies.
- Company: Join RAC, the UK's leading motor breakdown service, known for its reliability and support.
- Benefits: Earn £13.42 per hour with a structured rota and strong transport links to the office.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact on customer satisfaction.
- Qualifications: Outgoing personality, excellent communication skills, and a passion for customer service are essential.
- Other info: Office-based in Bradley Stoke with flexible shifts and comprehensive training provided.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
£13.42 per hour
Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance)
Office-based in Bradley Stoke (BS32)
We are currently recruiting for a number of Customer Service Advisors to work for the RAC. RAC is the UK’s leading name in the motor breakdown industry and are currently looking to add a number of advisors to their team. With an iconic office perfectly located next to the motorway and with strong public transport links to the City Centre, this role is ideal for both private vehicle owners and public transport users.
Role
This role involves speaking to both new and existing RAC members regarding their current policies and helping them to either sign up for the first time, or to renew their current policies. Through excellent customer service, you will provide a comprehensive overview of RAC products and policies, allowing the customer to choose the right one for their needs:
- Handling both inbound and outbound calls
- Dealing with existing RAC customers
- Providing a high level of customer service
- Answering various questions and queries
Requirements
To be successful in this role, you will need to be an outgoing individual who has a passion for providing high levels of customer service and the ability to build rapport with new customers. You will have exceptional communication skills and an ability to retain product information provided through extensive training.
- Exceptional communication skills
- Dispute resolution skills
- Confident speaking over the phone
- Strong customer service skills
Customer Service Advisor employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with RAC's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills by engaging in mock phone calls with friends or family. This will help you become more comfortable speaking over the phone and improve your ability to handle various customer scenarios.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully resolved disputes or handled difficult situations in the past. This will highlight your problem-solving skills and ability to maintain a positive attitude.
✨Tip Number 4
Research common customer service challenges in the motor breakdown industry. Being knowledgeable about potential issues will allow you to provide better solutions and demonstrate your proactive approach to customer care.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the RAC is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills, such as communication and dispute resolution.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills. Use specific examples that demonstrate your ability to handle calls, resolve disputes, and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for the RAC and how your skills align with their needs. Be personable and engaging to reflect the role's requirements.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Interaction Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to high-quality service.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a dispute. Practising your responses can help you feel more confident during the interview.
✨Know the RAC Products
Familiarise yourself with the range of products and services offered by RAC. Being knowledgeable about their offerings will not only impress the interviewer but also show that you are proactive and genuinely interested in the role.
✨Demonstrate Strong Communication Skills
Since the role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal communication skills before the big day.
