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For Companies At a Glance
- Tasks: Handle inbound calls and assist customers with vehicle breakdowns.
- Company: Join the RAC, a leading name in the motoring industry.
- Benefits: Earn £12.21 per hour plus bonuses, with flexible hours and free parking.
- Why this job: Make a difference by helping customers in their time of need.
- Qualifications: Strong communication skills and previous call centre experience required.
- Other info: Dynamic work environment with opportunities for growth and development.
Overview
Reference
CusSer Salary
£12.21 – £12.21/hour Job Location
– United Kingdom — England — West Midlands — West Midlands — Walsall Job Type
Temporary Posted
Monday, January 19, 2026
Customer Service Advisor
£12.21 per hour plus monthly bonus
35 hours per week
Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)
Based on-site in Bescot, Walsall
Role
-Dealing with distressed or upset customers
Requirements
-Strong communication skills
-Calm under pressure
-Happy working in a fast paced environment
Customer Service Advisor employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research RAC and understand their values and services. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, try role-playing with a friend or family member. This will help you get comfortable with managing tough situations and communicating clearly under pressure.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working various shifts, so highlight your availability and willingness to work different hours. This shows you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any call centre roles you've had. We want to see how you’ve handled tough situations and provided excellent service, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've dealt with distressed customers and resolved issues effectively.
Show Off Your Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability clearly. We appreciate candidates who can adapt to different shifts, so let us know when you can work!
Apply Through Our Website: Don’t forget to hit that application button on our website! It’s the easiest way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Interaction Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the RAC and its services. Understanding their mission, values, and recent news will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
As a Customer Service Advisor, you'll likely face challenging situations. Think of examples from your past experiences where you've successfully handled upset customers or resolved conflicts. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Flexibility is Key
The job requires flexibility in working hours, so be prepared to discuss your availability openly. Highlight your willingness to adapt to different shifts and your commitment to completing the full-time training period, as this shows your dedication to the role.
