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For Companies At a Glance
- Tasks: Support sales and enhance customer experience through effective communication and data management.
- Company: Join a well-established organisation with a focus on growth and teamwork.
- Benefits: Enjoy 25 days leave, health cash plan, and a pension scheme.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong communication skills and experience with CRM systems are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 29000 - 30000 £ per year.
Overview
Salary: £29,000 - £30,000/annum
Job Location: Corby, Northamptonshire
Job Type: Permanent
Posted: Thursday, January 15, 2026
The Role
We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities. You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.
Key Responsibilities
- Supporting the sales team with sales and marketing administration
- Producing annual contract service reports using CRM data
- Monitoring contracted service levels and assisting with service statistics reporting
- Maintaining accurate contract and customer data within the CRM system
- Reconciling CRM contract data with the Finance Manager to ensure accurate billing
- Preparing and issuing contract quotes, renewals, and repair/replacement quotations
- Managing customer communications and contract changes
- Supporting NHS Supply Chain quotations
- Assisting with marketing projects as required
- Generating purchase orders and completing sales/marketing tasks within agreed timescales
- Working closely with the Technical Manager to enhance customer experience
Company-Wide Responsibilities
- Supporting and promoting the company’s core values
- Adhering to ISO standards (ISO9001, ISO27001, ISO13485)
- Promoting health, safety, and environmental best practices
- Completing ad hoc duties as required
Skills & Experience
Essential:
- Strong team player with the ability to work independently
- Experience inputting and managing data within a CRM system
- Excellent communication and customer service skills
- Well organised with a methodical approach
- Ability to work under pressure
Desirable:
- Good working knowledge of Microsoft Excel
- Assertive, confident, and positive approach
Benefits
- Salary sacrifice pension scheme (4% employer / 4% employee after probation)
- 25 days annual leave plus bank holidays
- Life assurance (4x annual salary – from day one)
- Health cash plan & Employee Assistance Programme (post-probation)
- On-site parking
- Free tea and coffee
Senior Customer Services Executive in Corby employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Executive in Corby
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Services Executive role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want you to show how you align with their mission and how you can contribute to an excellent customer experience. Be ready to share examples of your past successes!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We suggest focusing on your communication skills since they’re key for a Customer Service Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Services Executive in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Services Executive role. Highlight your experience with CRM systems and customer service skills, as these are key for us. Use specific examples that showcase how you've supported sales teams or improved customer experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your organisational skills and ability to work under pressure, and don’t forget to show your enthusiasm for the role and our company values.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but let your personality shine through too. We want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Interaction Recruitment
✨Know Your CRM Inside Out
Since the role involves managing data within a CRM system, make sure you’re familiar with common CRM functionalities. Brush up on how to input and manage data effectively, and be ready to discuss any relevant experience you have with CRM systems during the interview.
✨Show Off Your Communication Skills
As a Senior Customer Services Executive, excellent communication is key. Prepare examples of how you've successfully managed customer communications in the past. Think about times when you resolved issues or improved customer satisfaction – these stories will showcase your skills.
✨Demonstrate Your Organisational Skills
This role requires a methodical approach, so be prepared to talk about how you stay organised under pressure. Bring examples of how you’ve managed multiple tasks or projects simultaneously, and highlight any tools or techniques you use to keep everything on track.
✨Align with Company Values
Research the company’s core values and think about how your personal values align with them. Be ready to discuss how you can contribute to promoting these values in your role, especially in terms of customer service and teamwork.
