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For Companies At a Glance
- Tasks: Support sales and customer service while managing contracts and communications.
- Company: Join a well-established and growing organisation in Corby.
- Benefits: Competitive salary, 25 days annual leave, and pension scheme.
- Why this job: Make a real impact on customer experience and work with a dynamic team.
- Qualifications: Strong communication skills and experience with CRM systems.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 29000 - 40600 £ per year.
Location: Corby, Northamptonshire
Hours: Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)
Salary: £29,000
The Role
We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities. You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.
Key Responsibilities
- Supporting the sales team with sales and marketing administration
- Producing annual contract service reports using CRM data
- Monitoring contracted service levels and assisting with service statistics reporting
- Maintaining accurate contract and customer data within the CRM system
- Reconciling CRM contract data with the Finance Manager to ensure accurate billing
- Preparing and issuing contract quotes, renewals, and repair/replacement quotations
- Managing customer communications and contract changes
- Supporting NHS Supply Chain quotations
- Assisting with marketing projects as required
- Generating purchase orders and completing sales/marketing tasks within agreed timescales
- Working closely with the Technical Manager to enhance customer experience
Company-Wide Responsibilities
- Supporting and promoting the company’s core values
- Adhering to ISO standards (ISO9001, ISO27001, ISO13485)
- Promoting health, safety, and environmental best practices
- Completing ad hoc duties as required
Skills & Experience
Essential:
- Strong team player with the ability to work independently
- Experience inputting and managing data within a CRM system
- Excellent communication and customer service skills
- Well organised with a methodical approach
- Ability to work under pressure
Desirable:
- Good working knowledge of Microsoft Excel
- Assertive, confident, and positive approach
Benefits
Salary sacrifice pension scheme (4% funding)
25 days annual leave plus
Customer Services Executive in Corby employer: Interaction Recruitment
Contact Detail:
Interaction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive in Corby
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, so you can showcase your skills effectively.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Services Executive in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight relevant experience, especially in CRM systems and customer communication, so we can see how you fit right in!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're excited about joining us. Mention specific skills that align with the job description to grab our attention.
Showcase Your Team Spirit: We love team players! In your application, share examples of how you've worked collaboratively in the past. This will help us understand how you can contribute to our supportive environment.
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the easiest way for us to review your details and get back to you as soon as possible!
How to prepare for a job interview at Interaction Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific role of a Customer Service Executive within their structure. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Showcase Your CRM Skills
Since managing data within a CRM system is crucial for this role, be prepared to discuss your experience with CRM tools. Bring examples of how you've used these systems to improve customer service or streamline processes. If you have any specific achievements, make sure to highlight them!
✨Demonstrate Your Communication Skills
As a Customer Service Executive, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few scenarios where you successfully resolved customer issues or improved customer satisfaction—this will illustrate your skills in action.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company. This could include inquiries about team dynamics, expectations for the first few months, or how success is measured in the position. It shows you're engaged and serious about the opportunity.
