At a Glance
- Tasks: Lead operations to ensure efficient service delivery and customer satisfaction.
- Company: Global leader in utilities and wiring distribution solutions.
- Benefits: Permanent position with competitive salary and career growth opportunities.
- Other info: Join a dynamic team and champion health, safety, and quality standards.
- Why this job: Make a real impact by driving performance and continuous improvement.
- Qualifications: Experience in operations management, strong leadership, and customer-focused skills.
The predicted salary is between 40000 - 50000 £ per year.
Interaction Recruitment are currently supporting a global utilities and wiring distribution solutions company who are looking for an Operations Manager to join their team on a full-time basis, starting immediately, on a PERMANENT basis.
Hours - 08:00 to 17:00
Days - Monday to Friday
The Role
You’ll be responsible for ensuring value‑added activities run safely, efficiently, and to customer requirements. Leading a team of operatives, you’ll focus on service delivery, performance, and continuous improvement while maintaining strong customer relationships.
Key Responsibilities
- Manage daily operations across all Value Add workstreams
- Ensure orders are delivered on time, in full, and to quality standards
- Lead, coach, motivate and develop Team Leaders and operational teams
- Manage labour, workloads, resource and productivity
- Build and maintain strong relationships with key customers
- Drive health & safety, quality, and compliance standards
- Track KPIs and deliver performance improvements
- Support new business, change, and process improvements
- Act as the primary operational contact for key customers within the Value Add portfolio
- Proactively manage service issues, escalations, and corrective actions
- Ensure adherence to SOPs, customer SLAs, and contractual requirements
What We’re Looking For
- Proven experience in an Operations or Department Manager role
- Background in warehousing, logistics, or value‑added services
- Strong leadership, communication and people management skills
- Customer‑focused, organised, and performance‑driven
- Confident working with KPIs and operational data
- Experience managing multiple customers or workstreams simultaneously
- Continuous improvement experience (Lean methodologies desirable)
Quality, Compliance & Safety
- Ensure compliance with company policies, customer requirements, and regulatory standards
- Maintain audit readiness (internal, customer, and external)
- Champion a strong health, safety, and quality culture within the department
- Ensure accurate documentation, traceability, and stock control for Value Add processes
To be considered for this role, click 'APPLY' and successful candidates will be contacted in due course.
Operations Manager in Chesterfield employer: Interaction Recruitment
As a global leader in utilities and wiring distribution solutions, our company offers an exceptional work environment for Operations Managers, characterised by a strong commitment to employee development and a culture of continuous improvement. With a focus on safety, quality, and customer satisfaction, we provide our team with the tools and support needed to excel, alongside competitive benefits and a collaborative atmosphere that fosters innovation and growth. Join us in a role where your leadership will directly impact service delivery and operational excellence, all while working Monday to Friday in a dynamic and rewarding setting.
